Field Technical Support Rep / Desktop support - Andover, MA

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Field Technical Support RepManages the on-site delivery of software services, installation, and configuration for customer environments. The job solves various business systems, networking, and application problems for standard industry servers, and specialized or complex clustered environments. Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty. Applies basic knowledge of the job skills and company policies and procedures to complete a variety of assignments/tasks. Good understanding of the general/technical aspects of the job. Organizes own tasks and receives general instructions on all work. Education: Associate, Bachelor's Degree, or equivalent experience. Experience: 2 to 4 years. Must have networking experience. Must of Windows experience and MAC is a very big plus.

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Vacancy posted 1 day ago

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