Senior Director, Product Management - FinTech

Role Description

Are you ready to shape the future of financial technology for the trades? $80B in transaction volume runs through ServiceTitan, the operating system for the trades industry. Contractors use ServiceTitan to deliver critical services like HVAC, plumbing and electrical work to our communities. Our money-in suite spans card payments, Tap to Pay, Pay by Bank, and consumer financing, supported by a network of processor and lender relationships that we continue to build and expand. This is one of the most strategically important and fastest-growing areas of our business.

We're looking for a business leader to own it end-to-end. This means setting the strategy, holding the P&L, driving commercial partnerships, and orchestrating the cross-functional execution that turns product capability into revenue. If you've run a payments or financing business before and want to do it again inside one of the most interesting distribution platforms in the trades, this is the role.

What You'll Do

• Business Strategy & P&L
  • Own the multi-year strategy for ServiceTitan's money-in business — which products, which partners, which segments, and how we win.
  • Hold full P&L accountability: revenue targets, take rate, margin, and the levers that drive each.
  • Define our position in the payments and embedded finance ecosystem — how we negotiate with processors, how we structure lender programs, how we capture more on-platform volume.
  • Make the investment case for the fintech roadmap with executive leadership and translate strategy into a clear operating plan.
• Commercial Partnerships & Negotiation
  • Own relationships with processors, issuing banks, lenders, and other fintech infrastructure partners — from deal structure through ongoing performance management.
  • Negotiate commercial agreements end-to-end, with a deep understanding of interchange economics, rev share structures, and long-term contractual flexibility.
  • Manage a portfolio of lending partners with an eye toward curating the strongest program for our customers and our economics.
  • Identify and develop new partnerships that expand product capability or distribution.
• GTM & Cross-Functional Execution
  • Drive the commercial activation motion — from fintech attach in the sales process through onboarding, adoption, and retention of payment volume. Drive customer acquisition, transaction volume growth, and adoption of new products in partnership with Sales and GTM teams.
  • Orchestrate the functions that need to move together to make this business work: sales, onboarding, customer success, operations, finance, and product.
  • Build the operating rhythm that keeps the team aligned and accountable to shared outcomes.
• Product Strategy
  • Set product direction for the money-in suite — prioritizing the roadmap against business outcomes.
  • Make build vs. buy vs. partner decisions with clear commercial and strategic rationale.
  • Ensure compliance, risk management, and regulatory requirements are integrated into product and partnership decisions.

Qualifications

• 10+ years of deep domain expertise in payments, consumer financing, or both — ideally from running a business or a major business unit at a payments processor, lending company, or embedded finance provider.
• Track record of P&L ownership with real revenue and margin accountability — you've set targets, explained variances, and made the hard resource calls.
• Experience negotiating complex commercial agreements with processors, banks, or lenders — you understand the economics and know where the leverage is.
• Operator instincts: you know how to build GTM and activation models, not just product roadmaps.
• Strong cross-functional leadership — you've driven outcomes across sales, ops, and finance without relying on direct authority.
• Ability to operate at the executive level internally and credibly represent ServiceTitan in senior external conversations.
• Experience in a B2B2C business where distribution and activation are the hard problems, not just the technology.

Benefits

• Flextime, recognition, and support for autonomous work.
• Flexible time off with ample learning and development opportunities to continue growing your career.
• Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
• Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
• Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement.
• On demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.