Patient Services Representative

Patient Services Representative — Women's Health CenterAs a Patient Services Representative (PSR), you will be creating an outstanding first, and final, impression of the clinic for our patients, visitors, customers, and staff. PSRs perform various clerical duties to ensure accurate and timely patient care, which may include but are not limited to answering telephones, appointment scheduling, insurance verification, chart preparation, and mail/message distribution. Assure that waiting area appears neat and orderly throughout the day. This position supports our Women's Health Center. Compensation We are committed to providing wage ranges for all open positions. Please note that the specific compensation for this role will be determined based on experience, education and internal equity considerations. The hourly wage range for this position is $18.74–$26.45. This range reflects the base wage for this position.Key AccountabilitiesGreet and assist patients, employees, and other customers promptly and direct them appropriately.Obtain and verify all patient demographic information, making any changes accordingly, obtain patient signature, copy insurance and medical assistance cards.Schedule patient appointments, maintaining accessible and accurate appointment calendar, obtaining and entering necessary information into the computer system, ensuring all data is complete and accurate.Prepare all documents for patient appointments.Assess incoming calls as to emergency status and schedule accordingly.Reschedule patient appointments at the physician or patient request, demonstrating flexibility and diligence in rescheduling to accommodate special requests.Schedule patient referrals with the appropriate specialist. Submit and obtain approval from health plan, if necessary, notify patient of the appointment date and time.Process department requests for supplies, order approved materials, track and verify orders and deliveries, distribute supplies. Organize and maintain supply area and manages efficient system for supply requests.Handle all patient requests for release of information accurately and confidentially.Distribute physicians' messages in an accurate and timely manner.QualificationsHigh School graduate or G.E.D.Ability to learn and operate office scheduling and registration systemSolid written and verbal communication skillsSolid attention to detailSchedule48 hours per two-week pay period (0.6 FTE)Three (3) days per week (Monday-Friday)Block scheduling options will be discussed during the interviewBenefitsEligible for Shift Differential Pay in addition to base wagePaid Time Off accrued on first paycheckMedical and Dental Insurance, Vision Discount PlanFlexible spending accountsLife, accidental death & dismemberment, disability insurancePension Plan (PERA) with a 7.5% company matchOptional 457(b) Retirement PlansTuition ReimbursementLoan Forgiveness Eligibility – PSLF + MN state programs for qualifying rolesEmployer-Provided Certifications + Continuing EducationAdditional perks: Free On-Site Parking, Qualified Bilingual Staff Program, Employee Assistance Program, and discounts on cafeteria, scrubs, and OTC pharmacy itemsAbout UsNorthfield Hospital + Clinics is a trusted, independent healthcare system with more than 800 employees. We're recognized for our collaborative work environment and strong commitment to high-quality patient care and community impact. We're proud to be named to Becker's 2025 list of "100 Great Community Hospitals." Our services span the full spectrum of hospital and clinical care, with our main hospital located in Northfield, MN, and primary and specialty clinics in Northfield, Lakeville, Farmington, Faribault, and Kenyon—along with Urgent Care locations in Northfield, Lakeville, and Farmington. We offer care across 48 specialties and serve patients at 22 locations throughout the south metro and southern Minnesota. Whether you're just starting your career or bringing years of experience, you'll find meaningful opportunities, supportive teams, and a chance to make a real difference here. *This posting is not a complete list of duties or responsibilities. Job functions, schedules, and terms of employment may change in accordance with applicable laws, policies, and agreements.