Technical Project Coordinator

Position Description & Qualifications Serco is searching for an outstanding Technical Project Admin to join our corporate IT team in support of our North America operations - (100% Remote) . Our Technical Project Administrator provides support for the deployment, monitoring, maintenance, upgrade, and support of all intelligent enterprise applications including Power BI, ServiceNow, SharePoint, and more. If you are looking to join a team of IT professionals, then Serco has a great opportunity for you! In this role you will: Support Serco's business units though process development and enhancement for our IT enterprise applications. Prepare and maintain project documentation including project schedules, status reports, presentations, resource plans, meeting schedules, and notes. Coordinate cross-functional teams through meetings and progress measurement activity which bring distinct, specific projects to completion both on time and within budget. Utilize process definition and improvement methodologies with a technical foundation to collaborate across cross-functional groups. Work with leadership to establish operational priorities, find creative ways to improve upon existing project management, and provide solutions that deliver a positive impact to the business. Utilize Knowledge Management best practices to ensure that documentation is search-able, relate-able, and easily updated. Manage the delivery of high-quality service & support for Production Operations. Developing and implementing processes for collecting data from clients on their satisfaction with intelligent enterprise applications. Working with staff members to develop new policies or procedures to improve corporate functional processes. Analyze data and metrics to identify process improvement opportunity as well as success of process improvement success. To be successful in this role you will have: U.S. Citizenship required Bachelor Degree in Business, Technology or a related field Minimum 1 year of relevant work/project/intern experience in Technical Project Management Understanding and experience with agile and waterfall project management methodologies Excellent interpersonal and communication (written and verbal) skills with the ability to interact with all levels of management Demonstrates exceptional organizational skills, with the ability to manage multiple priorities, maintain detailed records, and ensure accuracy across projects and deliverables. Additional desired experience and skills: Experience with Jira or ServiceNow Company Overview Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit: . If you require an accommodation with the application process please email: View email address on click.appcast.io or call the HR Service Desk at View phone number on click.appcast.io, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice. Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email View email address on click.appcast.io . Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Pay Transparency Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements. Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits – Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role): Medical, dental, and vision insurance Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract 401(k) plan that includes employer matching funds Tuition reimbursement program Life insurance and disability coverage Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection Birth, adoption, parental leave benefits Employee Assistance Plan To review all Serco benefits please visit: . Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. If an applicant has any concerns with job posting compliance, please send an email to: View email address on click.appcast.io . #J-18808-Ljbffr