Business Applications Support Specialist

Review routine workflows and user feedback, document process-improvement opportunities, and submit recommendations Gather information from business users, document requirements, create or update cases, and route requests to IT or appropriate reviewers Maintain approved Salesforce.com objects, libraries, product records, pricing data, and marketing-description translations Execute test scripts for approved projects and enhancements, document results, identify variances, and report findings Provide first-line support for Salesforce.com and quoting-tool users and resolve routine issues Escalate complex, recurring, security-related, or policy-related issues Draft and maintain user documentation, quick-reference guides, work instructions, and in-app guidance Deliver training using approved content and processes Implement approved quoting-tool updates, including configuration, product setup, discount thresholds, and pricing, with required review before release Process approved new-user and existing-user setup requests, including multifactor authentication and navigation preferences Prepare and distribute approved communications regarding releases and functionality in the quoting tool and Salesforce.com Perform contract-management support tasks and assist global contract administrators Collaborate with Marketing, Regulatory, Planning, Manufacturing, Sales, Finance, Order Management, and IT Requirements Associate degree or equivalent combination of education, training, and relevant work experience; bachelor’s degree preferred Two to four years of experience supporting, administering, testing, or maintaining business applications or business-process systems Experience with Salesforce.com or a comparable customer relationship management system preferred Working knowledge of quote-to-cash processes preferred Ability to follow documented procedures, maintain accurate records, manage assigned priorities, and elevate exceptions appropriately Clear written and verbal communication skills and ability to provide responsive customer support Ability to compile and review data from multiple sources, identify routine discrepancies, and prepare reports or summaries Ability to track assigned metrics and raise data-quality or process concerns Ability to document process-improvement opportunities and implement approved changes Ability to troubleshoot routine issues using documented resources and elevate issues outside established guidelines Strong organization, listening, follow-through, and time-management skills; ability to meet deadlines Practical analytical, data-validation, and problem-solving skills Ability to collaborate, respond professionally to users, and refer matters outside the role’s authority to management Core Competencies Demonstrates expertise in Salesforce.com administration and support, with a strong focus on process improvement, user documentation, and training delivery. Capable of collaborating across departments to enhance business applications and ensure data quality. Highest-signal resume keywords Salesforce.com Administration Quote-To-Cash Processes Process Improvement Documentation User Training Delivery Data Validation Hard Skills Business Application Support Testing and Maintenance Requirements Gathering Test Script Execution Contract Management Support Soft Skills Clear Communication Organizational Skills Problem-Solving Time Management Collaboration Certifications & Qualifications Associate Degree Bachelor's Degree Preferred Industry Keywords Process Improvement User Documentation Customer Relationship Management Data Quality Escalation Procedures Tools & Technologies Salesforce.com Quoting Tool #J-18808-Ljbffr Jobtailor