Restaurant Shift Leader

Job Description Job Description The pay for this position starts at $13.50/hr + Tips Summary of Position You will oversee restaurant operations during your shifts, ensuring quality service, team coordination, and customer satisfaction. You'll support the restaurant owner by guiding staff, handling customer issues, managing cash, and ensuring the smooth flow of restaurant operations. Duties and Responsibilities · Supervise team members during shifts, ensuring high levels of productivity and service · Ensure proper food preparation, portioning, and presentation are followed · Maintain cleanliness, organization, and safety of the restaurant at all times · Handle customer complaints or issues professionally and ensure customer satisfaction · Handle employee conflicts professionally and ensure a positive work environment · Handle employee tardiness or call-ins and enforce policy · Assist in managing inventory and stock during shifts · Train and support new employees, promoting a team-oriented environment · Monitor cash handling procedures and ensure transactions are accurate · Ensure compliance with health and safety regulation · Follow equipment maintenance schedules · Uphold our core values and train, model, and coach them Qualifications · 1+ years of experience in the restaurant industry, preferably in a supervisory or leadership role · Strong interpersonal and communication skills · Ability to manage a team in a fast-paced environment · Excellent problem-solving and conflict-resolution abilities · Flexibility to work nights, weekends, and holidays · Ability to stand for extended periods and lift 40 lbs · ServSafe Food Handler certification or equivalent (you have 3 months to get certified) Company Description Casa Del Bro Mexican Grill & Creamery is a family-owned restaurant located in the heart of Frisco, Texas, known for delivering a unique blend of authentic Mexican cuisine and handcrafted ice cream. We pride ourselves on using fresh, high-quality ingredients to create a memorable dining experience for every guest, whether they're enjoying our delicious tacos, savory carne asada, or indulging in one of our rich, creamy ice cream flavors. At Casa Del Bro, we believe in fostering a collaborative, team-oriented work environment where employees are valued, respected, and encouraged to grow within the company. As we continue to expand our catering services and innovate our menu offerings, we remain committed to providing a positive impact on both our customers and the community. Company Description Casa Del Bro Mexican Grill & Creamery is a family-owned restaurant located in the heart of Frisco, Texas, known for delivering a unique blend of authentic Mexican cuisine and handcrafted ice cream. We pride ourselves on using fresh, high-quality ingredients to create a memorable dining experience for every guest, whether they're enjoying our delicious tacos, savory carne asada, or indulging in one of our rich, creamy ice cream flavors.\r\n\r\nAt Casa Del Bro, we believe in fostering a collaborative, team-oriented work environment where employees are valued, respected, and encouraged to grow within the company. As we continue to expand our catering services and innovate our menu offerings, we remain committed to providing a positive impact on both our customers and the community.