White Glove Desktop/Deskside Support Technician
YMS Management
White Glove Desktop/Deskside Support Technician
We're looking for a friendly and reliable White Glove Desktop/Deskside Support Technician to provide desktop support for three upscale long-term care facilities located close to one another. If you're great with technology, enjoy helping people, and want to work in a supportive and welcoming environment, this is the perfect role for you!
Job Description
What You'll Do
Desktop and Hardware Support:
Set up, configure, and troubleshoot desktops, laptops, and peripherals.
Handle very basic desktop and hardware issues with care and precision.
Application Assistance:
Provide support for software and applications (we'll train you on the details).
Make sure users are comfortable and confident with their tech tools.
Printer Support:
Install and maintain printers.
Solve common printing issues to keep things running smoothly.
Occasional A/V and Access Control Help (Bonus):
Assist with A/V conferencing setups and troubleshooting (nice to have but not required).
Knowledge of access control and camera systems is a plus, but we're happy to teach.
Travel Between Locations:
You'll rotate between three nearby facilities on different days (so having a car is a must).
Customer-Focused Service:
Deliver exceptional, hands-on support with a "can-do" attitude.
Be approachable, helpful, and easy to work with – we value great people skills!
Qualifications
What You'll Bring
Some experience with desktop support and troubleshooting.
A willingness to learn – especially for application support (we'll guide you).
Strong communication and interpersonal skills – helpfulness is key.
A proactive approach to solving problems and keeping users happy.
Reliable transportation to travel between nearby locations.
Additional Information
What We're Offering
Great Pay: Very competitive compensation.
Fantastic Benefits:
Medical, dental, vision, and life insurance.
Matching 401(k).
Generous Time Off: Lots of PTO, holidays
A Great Work Environment: Supportive team, positive atmosphere, and a chance to make a real difference.
If you're someone who loves technology, enjoys helping people, and thrives in an environment where your work is appreciated, we'd love to hear from you!
Job Location
I'm interested
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