Bilingual Mental Health Receptionist

Job Description

Job Description

We are seeking a Mental Health Receptionist to join our team! You will provide psychological mental health assistance to a private practice.

The Front Desk Receptionist is the first point of contact for clients, staff, and visitor, playing a key role in fostering a professional, welcoming and supportive environment. This position is responsible for front desk operations, administrative support and office coordination. The role also requires strong organizational skills, discretion in handling confidential information, and the ability to manage sensitive client interactions in a mental health setting. This role requires coordination between the two office locations, ensuring seamless front desk coverage. The receptionists will provide backup support for each other in cases of absences, volume, or special circumstances.

Responsibilities:

• Greet clients, staff, and visitors in a professional manner, ensuring a welcoming environment.
• Provide basic information about services, office policies and procedures
• Respond to distressed clients using trauma-informed communication techniques; alert clinical staff if immediate intervention is needed.
• Maintain a tidy and organized reception area.
• Ensure the supplies is stocked and offices are clean and supplied.

Scheduling and Administrative Support

• Answer and route phone calls, voicemails, and messages in a professional manner.
• Schedule and manage client appointments, cancellations, and waitlists using the Agency’s scheduling system.
• Coordinate appointment scheduling across both locations, ensuring accurate client bookings and preventing scheduling conflicts.
• Confirm appointments and send reminders via phone, email, or text.
• Assist with staff meeting scheduling and coordination.
• Prepare and manage office correspondence, forms, and basic reports
• Billing and checking insurance Claims

Office Coordination and Facilities Management

• Monitor and order office and clinical supplies as needed.
• Receive, sort, and distribute mail, packages, and deliveries.
• Conduct routine facility walkthroughs to identify and report maintenance needs.
• Ensure office security measures (locking doors, managing visitor check-ins).
• Report facility maintenance issues to the appropriate staff or CEO.
• Collaborate with the receptionist at the alternate location to ensure consistent front desk coverage, including adjusting schedules when needed.
• Travel between sites as required to provide temporary coverage for absences or increased workload.
• Maintain communication with the other administrative staff to share updates on client flow, scheduling changes, and administrative needs.

Qualifications:

• Previous experience in mental health or other related fields
• Familiarity with mental health resources
• Excellent written and verbal communications skills
• Ability to build rapport with clients
• Strong leadership qualities

Established private practice providing mental health services to the community

Company Description

Established private practice providing mental health services to the community