Operations Supervisor

Position Summary Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures. Essential Functions Management Work effectively with store management and store crews Supervise the store’s crew through assigning, directing and following up of all activities Effective communication information both to and from store management and crews Customer Service Assist customers with their questions, problems, and complaints Promote CVS customer service culture (Greet, offer help, and thank) Handle all customer relations issues in accordance with company policy Provide colleagues personalized customer service feedback and coaching (e.g., myImpact coaching; myCustomer feedback; personal observations) Maintain customer/patient confidentiality Merchandise/Presentation Price merchandise Stock shelves Support the planning, execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise Support the planning, execute the display and maintenance of off-shelf merchandise Required Qualifications Deductive reasoning ability, analytical skills and computer skills. Advanced communication skills, supervision, and influencing skills. Ability to work a full‑time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise. Preferred Qualifications Experience as a retail supervisor. Education High school diploma or equivalent preferred but not required. Anticipated Weekly Hours 40 hours per week. Time Type Full time. Pay Range The typical pay range for this role is $18.90 - $27.90 per hour. This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Great Benefits For Great People We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits include medical, dental, vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. Application window closes on 09/13/2026. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws. #J-18808-Ljbffr