ServiceNow Architect
VDart
Role: ServiceNow architect
Location: Dallas, TX / Onsite
Contract
Location: Dallas, TX / Onsite
Contract
- Serve as the go-to expert for the ServiceNow platform across multiple business domains.
- Lead the architecture, design and implementation of scalable and secure ServiceNow Solutions.
- Customize and configure IT Service Management modules by following ITIL standards and best practices.
- Oversee and support the development of IT Service Management, IT Asset Management, Customer Service Management and Custom Application Development using JavaScript, Flow Designer, UI Builder and other ServiceNow capabilities.
- Establish and enforce platform best practices, governance standards, and development lifecycle processes.
- Define enterprise architecture standards for ServiceNow and ensure alignment with organizational technology roadmaps.
- Lead cross-functional architecture reviews, ensuring enterprise integrations and workflows are optimized for long-term maintainability.
- Utilize Automated Test Framework to ensure code quality and platform stability.
- Collaborating with stakeholders to assess customer service needs and translate functional requirements into scalable technical solutions.
- Experience with ServiceNow App Engine studio, UI Builder and Performance Analytics.
- Customization and maintenance of configurable workspaces within ServiceNow.
- Promote platform upgrades, feature adoption and support for ServiceNow releases and patching.
- Guide and mentor development teams, conduct code reviews and support code promotions across environments.
- Experience with Agile/Scrum Methodologies and CI/CD process.
- Participate in daily stand - up meetings to provide project updates, discuss blockers, and align with Agile sprint goals.
- Lead end-to-end design of complex integrations, ensuring data integrity, security compliance and consistent cross-system workflows.
- Analyze incoming business requirements or enhancement requests and assess feasibility within the ServiceNow platform.
- Design enterprise-level workspace experiences using UI Builder, including custom pages, components, data visualizations and workspace templates.
- Identify opportunities for process automation and implement solutions using flow designer, Business rules, Script includes and Schedule Jobs.
- Design and maintain integrations with external systems using REST, SOAP, Mid Servers and Integration Hub.
- Implement and manage Role based access control (RBAC), SLAs/OLAs and compliance standards.
- Troubleshoot and resolve platform issues, including performance, script errors or misconfigured workflows.
- Design and develop new features, forms, workflows, and catalog items using JavaScript, Flow Designer, Scripting, and UI Builder.
- Collaborate with business stakeholders, process owners and technical teams to gather requirements, define solution architecture, and ensure ServiceNow implementations aligned with organizational goals and user expectations.
- Perform automated testing using Automated Test Framework (ATF) for newly developed features or enhancements.
- Conduct peer code reviews to ensure best practices and compliance with coding standards are maintained.
- Review and merge update sets, promote code changes from development to test and production environments while following change management protocols.
- Document solution designs, configurations and technical processes to ensure maintainability and compliance.
Vacancy posted 2 days ago
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