Operations District Manager

Location: Charlotte, NC The Role As our District Operations Manager for the Charlotte market, you'll take full ownership of doorstep collection operations from start to finish. That means launching new communities, recruiting and developing your crew, building trusted partnerships with property managers, and getting out in the field with your team. This position combines office leadership with hands‑on hustle. During the day, you'll handle scheduling, payroll, and client communication. At night, you'll be on the ground leading by example. Your Responsibilities Run nightly service operations across multiple apartment communities with flawless, on‑time execution Recruit, onboard, and coach porters to meet CCS service standards Perform on‑site quality audits and evaluate employee performance Develop and sustain strong working relationships with property managers and clients Own scheduling and route coverage – zero missed pickups Handle employee logistics including safety equipment, reporting apps, and ADP payroll Act fast when issues arise on‑site, from equipment breakdowns to last‑minute staffing gaps Keep nightly reports, payroll records, employee files, and compliance documentation current Drive new community launches, including resident orientations and equipment handouts What We're Looking For A roll‑up‑your‑sleeves leader willing to work late nights and cover a route personally when the situation calls for it A problem solver who communicates with honesty, accountability, and a focus on solutions Confidence managing people, systems, and processes when things move fast Adaptability – able to pivot on the fly when staffing or service challenges pop up A culture builder who leads from the front and wants to rise as CCS grows Requirements Clean driving record with 5+ years behind the wheel (you’ll operate a company vehicle) Ability to pass a background check and drug screening Working knowledge of Microsoft Office (Word, Excel, PowerPoint) Physical ability to work outdoors for extended stretches and walk several miles per shift on your feet A strong work ethic that carries across both hands‑on field work and administrative duties every day Schedule & Environment Nights and weekends are a must – routes operate 7 days a week Core hours run 7 PM‑2 AM daily A blend of field operations and admin work, with daytime flexibility depending on business needs Occasional travel to nearby markets to support operations Pay & Benefits Base Salary: $55,000/year, paid bi‑weekly Performance Bonus: $5,000/year, distributed quarterly Company Vehicle: provided for all work‑related use, with gas and maintenance covered Health Insurance: company‑sponsored coverage for you and your family 401(k): 4% match on the first 5% contributed, after 12 months Career Growth: the chance to build and lead new districts as we expand Community Concierge Services is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state, or local law. #J-18808-Ljbffr Community Concierge Services