STUDENT SUPPORT MANAGER

Job Description

Job Description

Horizons Youth Services (HYS) is seeking an experienced, energetic, dynamic, talented candidate for the Student Support Manager  position at the  Milwaukee Job Corps Center !

>>>> Are you interested in leading a team to improve the lives of young adults? The Student Support Manager position may be the perfect role for you!

The student support manager provides supervision and management over career preparation, career exploration, counseling services, and career transition readiness staff and functions. Leads, supervises and manages counselors responsible for delivering counseling services to assigned residential and non-residential students focused on personal and social development, career employment, and behavior. Ensures retention, completion and placement student goals are met. 

Duties:

• Ensures staff provide required services to students through regular audits, engages in individual and team interactions with staff, manages caseload assignment, leads by example, and collaborates with other departments. Ensures management by walking around (MBWA) is a primary activity.

• Oversees the Evaluation of Student Progress (ESP) system to ensure timely completion and compliance, that evaluations are timely, appropriate and have SMART goals, and collaborates with other department heads to ensure evaluation compliance. Ensures staff are reviewing and updating Career Plans and Pathway Achievement Records (PAR) monthly.

• Ensures weekly collaborative team meetings with staff and a monthly meeting with the Center Mental Health Consultant occur. Facilitates at least monthly meetings with academic, career technical, student personnel, and residential living supervisors/managers/directors to coordinate services and resolve issues.

• Coordinates counseling staff training for other staff focused on Career Success Standards, appropriate goal setting, attendance, performance and behavior accountability, interventions, etc.

• Participates in and ensures counselors participate in special programs such as Sexual Assault Response Team, weight management, victims of abuse, anger management, etc.

• Develops production expectations for each counselor to ensure the center meets the OMS goals, retention, early separations, Weekly Termination Rate (WTR), and types of separations; reviews monthly attainment with counselors; develops corrective action plans as needed.

• Meets at least weekly with center mental health consultant to review preventing problems, treatment plans, and progress of students referred to the consultant.

• Collaborates and coordinates with the Center Engagement Committee to support job development, community relations, and placements for students.

• Complies with all DOL guidelines, Job Corps notices and bulletins, and center/company plans, policies, and procedures, including participation in mandatory training. 

• Models, mentors, monitors appropriate Career Success Standards, supports students’ career development goals, the Zero Tolerance Policy, and college and career readiness. Participate in student mentor and club activities. 

• Performs other duties as assigned.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions. Strong leadership skills required.

Experience: One years’ experience in counseling or related field, plus two years’ experience working with youth and young adults. Five years experience in program management and direction preferred.

Education: Bachelor’s degree required – minimum of 15 semester hours of instruction in social services-related instruction.

Certificates, Licenses, Registrations: Valid State Drivers’ License.

Horizons Youth Services (HYS), through innovative leadership and job training programs, provides today’s youth with the education, skills and vision they need to build bright futures for themselves and their communities. As an operator of Job Corps centers for the U.S. Department of Labor, Horizons Youth Services provides innovative, quality educational and job training programs to enable young people to succeed in today’s competitive job market and keep pace with the ever-changing dynamics of our worldwide economy. HYS offers competitive salary and a full comprehensive benefit package to include Medical, Dental, Vision, Life Insurance, AD&D, Short Term Disability, Long Term Disability, Employee Assistance Program, Tuition Reimbursement, Vacation/Sick time and 12 paid holidays.

Horizons Youth Services, LC is an Equal Employment Opportunity Employer – Disability and Veteran

This job description is not intended to be all-inclusive. Therefore, the employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is mutually agreed that the job description does not constitute a written or implied contract of employment. It is also understood that the company reserves the right to change work schedules as required, including overtime.