Wellness Coordinator

Job Description

Job Description

Benefits:

• Also, additional perks!
• Training provided
• Employee discount
• Complimentary Icebox Membership
• Flexible schedule
• Opportunity for advancement
• Training & development
• Wellness resources

Job Summary

Icebox Cryotherapy Studio is currently seeking a dynamic Wellness Coordinator for a part-time position at our Icebox Cryotherapy Midtown location. This position is responsible for exemplifying Icebox's customer service philosophy, educating clients on services, and providing an exceptional client experience. We love people who are obsessed with health and wellness!

Company Overview
Icebox Cryotherapy Studios is a fast-growing franchise company revolutionizing cold therapy and modern wellness. Our innovative studios specialize in athletic recovery, pain management, whole-body wellness, and skin health. With a sophisticated and sleek brand, our studio environment creates a modern, upscale spa-like experience. We believe in simplicity — a focused service menu built around cutting-edge treatments that deliver real results. At Icebox, we pride ourselves on being approachable and inclusive, attracting and catering to a diverse customer base.

Beyond cryotherapy, Icebox offers a full suite of services designed to work together — including red light therapy, full body red light therapy, Cryotherma, and facial treatments. We also carry a curated selection of professional facial products and peptides to support guests both in-studio and at home.Whether building a full wellness routine or dropping in for a single session, Icebox gives every guest the tools and treatments to look and feel their best — all under one roof. Icebox is on a mission to create healthier and happier communities, one freeze at a time.

Responsibilities 

• Ensure ICEBOX branding and culture through consistency and continuity in all actions. 
• Create relationships with clients to further personalize their experience. 
• Promote and educate clients on company products and culture. 
• Provide and maintain the highest level of customer service.
• Proactively attend to clients to ensure quality customer service. 
• Answer customer queries regarding services. 
• Recommend & select services and packages. 
• Maintain the cleanliness of the studio. 

Qualifications

• Strong work ethic, integrity, and professional demeanor 
• Solid verbal and written communication skills required. 
• Ability to multi-task and manage client concerns. 
• Ability to work and function in a team environment. 
• Health & Fitness-minded people strongly preferred. 
• High energy and motivated personality. 
• Overall basic knowledge of health and wellness. 
• Thrives in multitasking environments. 
• Punctual, reliable, and excels in time management. 
• Ability to lift 50 lbs. 

Background Check Requirement

Please note that employment is contingent upon successfully completing a background check. This process ensures a safe and secure working environment for all employees and clients.