Automotive Service Advisor

Job Description

Job Description

Are you a seasoned Service Advisor with a passion for customer service and automotive excellence? C. Harper Auto Group is seeking a dedicated Service Advisor to join our growing team at our Chevy East Dealership. This is an outstanding opportunity for an experienced professional to thrive in a dynamic, family-oriented environment that has been locally trusted for over 41 years.

At C. Harper, we value our employees as much as our customers. We offer a supportive work environment, opportunities for career advancement, and a comprehensive benefits package designed to support your personal and professional growth.

Benefits Include:

• Competitive Pay Plans: We offer industry-leading salaried pay plans and commission percentages, rewarding you for meeting and exceeding service goals.
• Full Medical, Dental, and Vision Insurance: Includes a medical insurance plan option available at no cost to the employee.
• 401k Plan: Features an annual company contribution to help you secure your financial future.
• Pro-Rated Paid Time Off: Available starting on your 91st day of employment, ensuring work-life balance.
• Short-Term Disability Insurance: Provided at no cost to the employee, with additional buy-up options through Aflac & American Fidelity.
• Life Insurance Coverage: Fully covered by the company, with buy-up options available through Aflac & American Fidelity.
• Career Growth Opportunities: As part of a respected, family-owned business, you’ll have ample opportunities for promotion and professional development.

As a Service Advisor at C. Harper Chevy East, you will be the bridge between our customers and our service department, ensuring that each customer receives top-notch service from start to finish.

• Customer Interaction: Meet with customers to understand their vehicle service and repair needs, providing expert advice and guidance.
• Customer Satisfaction: Build strong customer relationships by delivering exceptional service, addressing their concerns, and ensuring their satisfaction.
• Quality Control: Oversee the quality control process for each vehicle, ensuring that repairs and services meet the highest standards of excellence.
• Communication: Maintain regular communication with customers, providing updates on the progress of their vehicle’s service and addressing any questions they may have.
• Sales & Promotions: Maximize sales opportunities by promoting additional services and retail promotions, contributing to increased profitability.
• Technician Oversight: Supervise technicians, ensuring efficient time management, accurate parts ordering, and timely job completion.
• Standard Operating Procedures: Participate in the development and documentation of standard operating procedures to enhance service efficiency and consistency.
• Professional Image: Uphold the company’s standards for ethical business practices, professional image, orderliness, and customer service.

To excel in this role, you should possess the following qualifications:

• Educational Background: High school diploma or equivalent.
• Driver’s License: A valid commercial driver’s license with a clean driving record.
• Accredited Training: Completion of accredited training in service advisor skills, customer satisfaction, and quality control.
• Experience: Proven experience as an Automotive Service Advisor, with a deep understanding of automotive service processes and customer service excellence.
• Communication Skills: Ability to read, write, and speak English fluently, with strong communication skills.
• Technical Proficiency: Proficient in the use of computers and business machines, with the ability to multitask and manage interruptions effectively.
• Customer Focus: A genuine passion for providing outstanding customer service and building long-term customer relationships.
• Attention to Detail: Strong organizational skills and attention to detail, ensuring that all tasks are completed accurately and efficiently.
• Problem-Solving: Ability to think critically and solve problems in a fast-paced environment.

C. Harper Auto Group is a family-owned business with over 41 years of success, representing top automotive brands including Chevy, Buick, GMC, Cadillac, Ford, Chrysler, Dodge, Jeep, Ram, KIA, and Honda. Our core values of honesty, integrity, loyalty, and charity have been the foundation of our growth and success. At C. Harper, we believe in treating our employees and customers like family, creating a work environment where everyone feels valued and respected.

C. Harper Auto Group is an equal opportunity employer. We prohibit discrimination and harassment of any kind and are committed to providing a work environment free from discrimination based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.