Front Desk Clerk

We're Changing Entertainment. Come Join Us.We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.We Love Our Work.What does Hollywood Casino St. Louis have to offer?Day 1 medical, dental, & vision benefits!Uber benefit for nearby metro stops.Recognition programs with cash rewards, gift cards, & more.Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member's children.Pay: $16.00 per hourAs a Front Desk Clerk, you will,Greet, register, and assign rooms to guests; assist with check-in, check-out, and overall front desk operationsVerify payment methods, post charges, process payments, and balance cash drawers dailyMaintain accurate records of room availability, guest accounts, and registration information using hotel systemsReview guest accounts at checkout, correct discrepancies, and resolve guest concerns professionallyCoordinate with Housekeeping and Maintenance to address guest issues promptlyConduct Service Assurance calls within 30 minutes of guest arrivalReview shift logs, room rates, selling strategies, VIP lists, and group blocks with leadershipAssist guests with luggage, including safe handling, storage, and delivery using bell carts when neededEscort guests to rooms when appropriate and provide information on hotel amenities and hours of operationDeliver guest messages, mail, and special requests in a timely and accurate mannerRespond to guest inquiries and provide directions, recommendations, and local informationComplete Guest Services AM/PM checklists and ensure work areas remain organized and cleanPrepare deposits, secure cash floats, and follow all cash-handling proceduresComply with management requests, company policies, and all applicable gaming laws and regulationsBring Us Your Best.Applicant must be 18 years of age or older.Minimum of six months of related experience and/or training; or equivalent combination of education and experience.Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.Ability to effectively communicate with correct English grammar skills including verbal and written communications.Must build and maintain excellent rapport with internal and external customers, team members, community, media, and shareholders.Stay In The Game. Follow Us.We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.We're changing entertainment. Follow us.Equal Opportunity EmployerStarting Salary$16