Technical Service Technician

Job Description

Job Description

Global Industrial

About Global Industrial

Global Industrial Company (NYSE: GIC) is a leading distributor of high-quality, industrial-strength equipment and supplies, serving organizations of all sizes across a wide range of industries. With more than 75 years of experience, customers rely on us for our broad portfolio of national and private brands, trusted service, and strong value proposition.

We help customers keep their operations running by delivering the right products when they need them—because We Can Supply That™.

Why Join Global Industrial

At Global Industrial, we’re One Team committed to delivering value and empowering our associates to grow. Our culture is built on:

• Meritocracy & Pay for Performance – Your impact drives your rewards
• High Say-Do Ratio – We follow through on our commitments
• Career Growth & Internal Mobility – We invest in your future
• Collaboration & Accountability – One team delivering real results

Make an impact. Be recognized. Grow your career with us.

Global Industrial — Delivering Value Starts Here

Key Responsibilities

• Answer incoming customer inquiries via email, chat, or phone.
• Engage customer to perform troubleshooting for non-functioning products and issuing replacement parts where applicable
• Liaise with Service Providers to solve customer service issues.
• Cross Functional collaboration with Sales, Customer Service, Product Development and Product Management to resolve customer issues.
• Handling customer relations in a professional and friendly manner.
• Offer support and solutions to customers in accordance with the company's customer service policies
• Perform post service follow up calls to assure customer satisfaction
• Customer Site visits as required

Competencies and skills

• Bachelors’ degree, Vocational Schooling and/or 1-3 years of relevant experience in a Technical Service role for equipment.
• Knowledge / Experience of how to maintain, repair, diagnose and replace equipment and machinery.
• Excellent communication skills, to be able to explain technical problems to customers.
• Excellent time management skills, ability to work independently
• Take ownership of individual assignments
• 10% - 15% Travel.

EEO/AA Statement

Global Industrial provides equal employment opportunities to all employee and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation and training.