Voice Engineer

Job Summary
Our client is seeking a Voice Engineer to join their team! This position is fully remote within the United States, with preference given to candidates located near Louisville, KY.



Core Responsibilities

• Administer and support Webex Contact Center configurations and day-to-day operations
• Manage PSTN connectivity, carrier relationships, number inventory, and number porting activities
• Build, maintain, and troubleshoot IVR workflows, call flows, queues, and routing strategies
• Support voice platform implementations, migrations, and contact center enhancements
• Investigate and resolve voice, routing, and contact center performance issues
• Partner with business stakeholders to improve customer experience and call handling efficiency
• Support integrations and operational initiatives across enterprise voice and contact center platforms

Required Skills/Experience (Must-Haves)

• Hands-on experience administering Webex Contact Center (WxCC)
• Strong understanding of PSTN, SIP, telephony, and voice routing concepts
• Experience designing and supporting IVR workflows, call flows, queues, and routing strategies
• Senior-level experience supporting contact center operations, implementations, or architecture
• Strong troubleshooting skills across voice and contact center environments
• Experience managing number porting activities, carrier coordination, and DID inventory
• Ability to communicate technical concepts effectively to both technical and non-technical audiences

Preferred Skills/Experience (Nice-to-Haves)

• Experience with Webex Contact Center Flow Designer
• Experience supporting enterprise voice platforms or cloud contact center environments
• Experience with contact center migrations or platform modernization initiatives
• Experience with ServiceNow integrations and API integrations
• Experience with Genesys, NICE CXone, Amazon Connect, or Five9
• Knowledge of skill-based routing and queue optimization
• Experience supporting multi-brand or multi-business unit environments

Key Competencies & Behaviors

• Voice Architecture and Contact Center Design
• Problem Solving and Technical Troubleshooting
• Stakeholder Communication and Conflict Resolution
• Cross-Functional Collaboration
• Independent Ownership and Execution

Work Environment

• Location: Remote - United States
• Preference for candidates located near Louisville, KY

Compensation & Benefits

• Pay Range: The approximate pay range for this position is between $31.00 and $45.00 . Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

About KellyMitchell
At KellyMitchell, our culture is world class. We're movers and shakers! We don't mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.



Marketing Disclosure
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