Automotive Sales Manager

Automotive Sales Manager

Lead a high-performing sales team! Are you a proven automotive sales leader who enjoys coaching, developing talent, and driving results? CarShop is seeking an Automotive Sales Manager to help lead our sales team while fostering a culture built on integrity, teamwork, and exceptional customer service. In this role, you'll partner with the General Sales Manager to coach and develop sales consultants, drive performance, and create an outstanding customer experience.

At CarShop, we're committed to delivering an exceptional customer experience and that starts with our people. As part of Penske Automotive Group, a Fortune 500 company, we offer a supportive culture where employees are valued, respected, and given opportunities to grow and succeed.

CarShop has been recognized as a Glassdoor Best Places to Work and has earned Top Workplace honors from the Philadelphia Inquirer and Pittsburgh Post-Gazette for multiple years, reflecting our commitment to creating an exceptional employee experience.

Compensation & Benefits

Pay: $80,000.00 - $105,000.00 per year

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid vacation and holidays
• Employee Assistance Program
• Health Savings Account
• Life insurance
• Employee discounts
• Career advancement opportunities within CarShop and Penske Automotive Group
• Stable employment with a Fortune 500 company
• Supportive team-oriented culture

What You'll Do

As an Automotive Sales Manager, you'll lead, coach, and support the sales team while helping drive sales performance and delivering an exceptional customer experience.

Responsibilities include:

• Assist the General Sales Manager with the daily leadership of the sales department
• Coach, mentor, and develop sales consultants to maximize performance and customer satisfaction
• Monitor daily sales activities and provide hands-on support throughout the sales process
• Ensure prompt follow-up on customer inquiries before and after the sale
• Maintain an active presence on the sales floor, ensuring every customer receives outstanding service
• Achieve customer satisfaction index (csi) and sales performance goals
• Implement and improve sales processes, policies, and best practices
• Assist the finance department by performing finance manager responsibilities when needed
• Resolve customer concerns while maintaining CarShop's customer-first philosophy
• Establish performance goals and development plans for team members
• Conduct weekly sales meetings to recognize achievements, share best practices, and encourage continuous improvement
• Support the General Sales Manager and assume leadership responsibilities when needed

What We're Looking For

• Previous automotive retail management experience required
• Proven experience leading, coaching, and developing successful sales teams
• Finance knowledge, including reading credit bureaus, submitting finance applications, and completing delivery paperwork, is a plus
• Strong leadership, communication, and interpersonal skills
• Customer-focused with a servant leadership mindset
• Strong organizational, planning, and problem-solving abilities
• Ability to make thoughtful, timely decisions in a fast-paced environment
• Demonstrated integrity, professionalism, and accountability
• Ability to motivate, influence, and develop others
• Positive attitude with a commitment to continuous improvement
• Valid driver's license with a satisfactory driving record
• Ability to pass pre-employment screening, including background and drug testing

Ready to Lead?

If you're passionate about developing people, building high-performing teams, and delivering exceptional customer experiences, we'd love to hear from you. Apply today and become part of the CarShop leadership team.

CarShop is an Equal Opportunity Employer.

Competencies

• Exceptional customer service skills
• Ability to take on many roles as they manage the day-to-day operations of the dealership
• Ability to easily build rapport with customer base and create a trusting work environment that is felt by the customers
• Sustains focus and clarity by prioritizing performance measures, collecting only information that will be new, selectively auditing performance, and encouraging individuals to self-assess and take their own initiative to continuously improve
• Fosters a cooperative team style; makes teambuilding a team challenge by focusing on the behaviors of a winning team
• Leads by example in all the above; maintains focus on brand building as the cornerstone of success; demonstrates integrity and trustworthiness, internally and externally; promotes self-reliance and continuous improvement
• Comfortable using internal and external IT systems where appropriate to convey and communicate information; uses the most appropriate system to communicate different types of messages

Supervisory Responsibility

Yes

Work Environment/ Physical Demands

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Light work- lifting no more than 50 pounds at a time and/or frequent lifting or carrying of objects weighing up to 35 pounds. This position requires standing and walking for prolonged periods of time and may involve sitting for prolonged periods of time on occasion. This position requires the ability to push, pull, stoop, kneel, reach, grasp. This position involves repetitive motion. Entails working in an outdoor environment during various weather conditions. This position requires the ability to talk and hear.

Position Type/Expected Hours of Work

Variable hours with ability to work nights, weekends, and holidays as required.

Required Education and Experience

High school diploma or equivalent. B.A. or Associates Degree a plus. Two-three years' sales experience or equivalent combination of education and experience. Valid state driver's license. State salesperson license may also be required.

Preferred Education and Experience

B.A. or Associate's Degree. Two-three years sales experience within auto industry.

Additional Eligibility Qualifications (Certification/Licenses/Registrations)

State Salespersons License may be required.