IT Support Specialist II

Core4ce IT Support Specialist II San Antonio, Texas, United States Responsibilities Monitor and answer service desk calls and emails to assist customers requiring technical support Handle calls, emails, and tickets assigned prior to escalating to other teams or leadership Add detailed work notes to all assigned tickets until resolved or escalated to another team Provide status updates when requested Move, setup, and/or install IT hardware for customers Troubleshoot and repair/resolve various issues/requests for peripheral devices Install, troubleshoot, and resolve software issues/requests Provide desk-side end user support when necessary Update and document inventory changes when necessary This position is designed to be flexible, with responsibilities evolving to meet business needs and enable individual growth. Requirements Current Security+ certificate Ability to pass Tier III Suitability security investigation Knowledgeable with Microsoft Windows, basic networking concepts, PC hardware, and COTS software Must be able to lift 50 lbs 2 years of professional experience in information technology or a directly related field Proven experience providing IT support to users via phone, email, and/or in person Proven experience supporting enterprise hardware, software, and peripherals, specifically Microsoft Office products Preferred Bachelor’s degree from an accredited university Additional IT certifications such as A+, Network+, ITIL, etc Why Work for Us? Core4ce is a team of innovators, self-starters, and critical thinkers—driven by a shared mission to strengthen national security and advance warfighting outcomes. Benefits 401(k) with 100% company match on the first 6% deferred, with immediate vesting Comprehensive medical, dental, and vision coverage—employee portion paid 100% by Core4ce Unlimited access to training and certifications, with no pre-set cap on eligible professional development Tuition assistance for job-related degrees and courses Paid parental leave, PTO that grows with tenure, and generous holiday schedules Got a big idea? At Core4ce, The Forge gives every employee the chance to propose bold innovations and help bring them to life with internal backing. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, disability, veteran status, age, genetic information, or other legally protected status. Full-Time/Regular #J-18808-Ljbffr Core4ce