Manager, Billing

Join ProMach and Shine Whether you're creative, strategic, persuasive, or mechanically inclined, there's a place for you here. Be a problem-solver, a closer, a futurist - whatever drives you. At ProMach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we'll be proud to have you on the journey. Do we have your attention? Keep reading. The Billing Manager is responsible for leading Billing Operations within ProMach's Financial Shared Services (FSS) organization while driving the next phase of automation, standardization, and digital transformation across the billing function. This position reports to the Senior Manager of Accounts Receivables and oversees Billing operations for North America Finance operations. The Financial Shared Services Organization is a US based, onshore operation. This position is located in Charlotte, NC. Position Summary This role oversees a team of billing professionals and is accountable for delivering accurate, timely, and efficient billing processes that support an exceptional customer experience. The successful candidate will balance operational excellence with strategic thinking, leveraging technology, analytics, automation, and process improvement to modernize billing operations and support ProMach's broader Order-to-Cash transformation initiatives. The ideal candidate is a proactive leader, critical thinker, and problem solver who demonstrates tenacity, ownership, and a passion for developing people and improving processes. Position Description and Responsibilities Operational Leadership Lead all daily billing activities, including invoice generation, customer portal invoicing, invoice delivery, customer support, and stakeholder collaboration to ensure accurate and timely billing. Own and improve key operational metrics, including invoice accuracy, billing cycle time, electronic invoicing adoption, productivity, and customer experience measures. Monitor performance against service level agreements (SLAs) and operational goals, ensuring consistent delivery and accountability across the team. Resolve complex billing issues, disputes, and customer escalations through fact-based analysis, sound judgment, and cross-functional collaboration. Partner closely with Collections, Cash Application, Customer Service, and divisional finance teams to improve the end-to-end billing and customer experience. Support month-end and year-end close activities while maintaining strong financial controls and compliance with established policies. Transformation, Automation & Process Excellence Lead the Billing organization's digital transformation roadmap, including AI and automation initiatives, workflow optimization, analytics, electronic invoicing expansion, and customer self-service capabilities. Identify, prioritize, and execute opportunities to simplify processes, eliminate manual work, reduce process variation, and improve scalability. Utilize data and operational insights to identify trends, root causes, risks, and opportunities for improvement. Leadership & Talent Development Lead, coach, mentor, and develop a high-performing billing team focused on accountability, customer service, innovation, and continuous improvement. Foster an environment that encourages critical thinking, problem solving, collaboration, and ownership. Partner with team members to develop new skills and prepare for evolving technologies, automation tools, and future ways of working. Serve as a change leader, helping stakeholders and employees successfully adopt new processes, technologies, and standardized ways of working. Qualifications Bachelor's degree in Finance, Accounting, Business Administration, or related field. 10+ years of progressive experience in Billing, Accounts Receivable, Shared Services, or Order-to-Cash operations, including leadership responsibilities. Proven experience leading operations teams and delivering operational improvements in a service-oriented environment. Experience with customer invoicing portals such as Coupa, Ariba, Tungsten, Taulia, or similar platforms is a plus. Experience with workflow technologies, reporting tools, and automation initiatives. Demonstrated ability to lead change, improve processes, and implement sustainable solutions in complex organizations. Strong analytical, organizational, and leadership skills with the ability to effectively influence stakeholders across a matrixed organization. Excellent communication, relationship management, and customer service skills. Ability to work independently while collaborating effectively across functions and business units. Desired Leadership Attributes Critical Thinker Challenges assumptions, analyzes issues from multiple perspectives, and identifies sustainable solutions rather than treating symptoms. Problem Solver Thrives in complex environments, applies sound judgment, and drives issues to resolution with a focus on both immediate results and long-term improvement. Tenacious Change Agent Demonstrates resilience, persistence, and accountability while leading through obstacles and delivering meaningful business results. Data-Driven Decision Maker Uses facts, analytics, and operational insights to identify opportunities, influence stakeholders, and support decision making. Continuous Improvement Mindset Consistently seeks opportunities to improve processes, enhance customer experience, leverage technology, and increase organizational effectiveness. What's in it for you? There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career. In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits you are eligible on your first day of employment! Please note that the pay ranges listed on external job boards, outside our posting details, do not accurately reflect our internal compensation ranges. Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities. We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally, with the personal touch and feel of a smaller company where you can make an impact every day. ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.