SLA-Driven Call Center Operations Manager
ASM Research, An Accenture Federal Services Company
A federal services consultancy located in Providence, Rhode Island, is seeking a Call Center Operations Manager to oversee day-to-day call center functions. The role involves ensuring compliance with federal standards, enhancing operational efficiency, and managing a team of staff. Candidates should have a Bachelor's degree in a relevant field, with 7-10 years of experience including 5 years in project management. Key responsibilities include training new hires and implementing quality assurance initiatives. #J-18808-Ljbffr ASM Research, An Accenture Federal Services Company
Vacancy posted 4 days ago
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