Senior Director, Global Customer Management, USA

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DSV – Global Transport and Logistics

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.

Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services. 

As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy. 

Visit dsv.com and follow us on LinkedIn and Facebook .

Location: USA - Dallas-Fort Worth Int Apt, Grapevine, Esters Blvd 

Division: Solutions 
Job Posting Title: Senior Director, Global Customer Management, USA - 125453 
Time Type: Full Time

Purpose of the role

•Primary CL contact for a hyperscaler customer in the US

•Leading a team to ensure best in class performance for the customer.

•Strategically and continuously supporting the account and delivering value to productivity, efficiency, customer satisfaction, standardization and cost management.

•Constant innovation will be needed to ensure both profitable and sustainable growth for DSV and the customer

Key responsibility

•Customer Relationship Management to appropriate stakeholders on the customer side in the US

•Establish vision, strategy and CL roadmap jointly with VP GCM Head for delivering net growth for customer (incl. Strategic account design, driving operational/ financial improvement, managing new opportunities)

•Ensure that operations deliver what is expected by the customer 

•Partnering with the GAD, Vertical Lead, Account exec and account sponsor to ensure alignment with wider company customer strategy

•Internal point of escalations in the US

•Secure alignment and agreement with CL P&L owners for all CL products

•Pro-actively driving Continuous Improvement & Innovation, sharing Best Practices & Knowledge across all accounts and between teams

•Ensure compliance to DSV global standards and contribute to continuous improvement of these standards

P/L

•Improves revenue and profitability in collaboration with Country P/L owners

KPIs

•Yearly growth of revenue

•Yearly growth of EBIT (total and %)

•Growth of Share of wallets

•Customer NPS (Customer satisfaction)

Qualifications & Expertise

•At minimum bachelor in logistics or similar study

•10+ years’ experience in commercial and or operational roles in the contract logistics/ 3PL industry, ideally incl. P&L accountability

•Ideally expertise within the account industry and high-level understanding of local market conditions ​

•Knowledge of Operations, IT, Account management (e.g. scope of work, Terms and Conditions)

•Fluent Business English (written and verbal)

•Experienced in working in a global matrix organization

Skills & Competencies

•Target oriented person with a high level of drive and execution strengths

•Need to act with pace due to the speed at which the customer works, able to work under pressure

•Strong interpersonal, intercultural and communication skills at all levels of the internal and customer organization and across geographies

•Drive innovation both in terms of operations and commercials

•Analytical and structured thinker with the ability to manage highly complex processes

•Pragmatic Problem-Solver with a positive can-do attitude

•High calibre and team motivator to achieve outstanding performance

•Ability to work effectively in a matrix environment, also influencing individuals outside of direct management control

•Strong implementation capabilities to support implementation for new business projects with the skills and experience to develop standard processes and to implement and deploy across complex organizational structure

•Able to understand B2B IT systems and WMS to discuss/ translate Business requirements to IT counterparts

•Interested in technology trends and able to relate usage to enhance operations

Ability to travel frequently

For this position, the expected base pay range is $168,000.00-$210,000.00 annually. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase . Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on us.fitly.work . If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook .