Retail Supervisor

Our teammates are at the core of what we believe in: People, Collaboration, Learning, and Excellence (PeopleCLE). We look to hire individuals who are committed to our purpose of uniting and inspiring our city through the power of team. Our mission is to win the World Series while creating a compelling fan experience. If you believe you possess these important traits, please consider a career with the Cleveland Guardians.

The Guardians are looking for service minded teammates, who are committed to working together to help us create amazing memories for fans, each other and all visitors to Progressive Field.

PRIMARY PURPOSE : Assist the Manager, Retail in overseeing the daily operations (game day and non-game day) of all Progressive Field retail souvenir stands in a seasonal, part-time capacity. This role is expected to maximize sales revenue, lead sales teammates, and promote a positive image of the Cleveland Guardians organization.

RESPONSIBILITIES & DUTIES:

Selling/Fan Satisfaction

• Drive merchandise stand sales results by delegating tasks to Retail Leads.
• Act as a role model for the START and HEART service models and suggestive selling for retail gameday teammates.
• Maintain the “Image of Champions” to maximize sales opportunities and ensure fan satisfaction.
• Communicate daily tracking and planning of sales to Retail Leads to promote ownership of their respective store location.
• Utilize and analyze game day sales reports to identify areas of growth and manage tracking of sales contests.
• Understand jersey customization processes with ability to complete and train others.

Human Resources

• Assist in hiring, training, and developing retail gameday teammates.
• Work to keep the store team engaged via sales contest planning and execution.
• Effectively delegate tasks as needed to sales teams to ensure company standards are being met.
• Oversee teammate check in process on game days and communicate any attendance issues effectively to Retail management team.

Merchandising

• Ensure stand appearance and stockrooms are organized and maintained to company standards
• Ensure recovery of retail locations (re-stocking, sizing, “pinch & pull”, general cleanliness).
• Ensure markdowns and consolidations are completed timely and accurately (including stockrooms).
• Based on research, communicate merchandising needs/opportunities to Retail Operations and Buying team.

Operations/Loss Prevention

• Assist in the proper scheduling of store teammates to support the needs of the business through ABI MasterMind systems.
• Assist in the control of the budget for payroll, based on sales and trends.
• Assist in managing controllable operational expenses (supplies, maintenance, etc.)
• Understand and perform all management functions on the POS system, backroom PC, ABI, Teamwork Commerce, and EXO .
• Understand POS troubleshooting procedures and ways to find solutions partnering with Teamwork Commerce, EXO, and internal IS Team.
• Lead inventory control processes; receiving, product distribution, transfers, cycle counts, damages, MOSs, year-end physical inventory.
• Understanding and coaching of internal/external loss prevention methods.
• Oversee closing procedures for all retail locations.
• Prepare stands for the season and close down at the end of the season.
• Assist with in-park Game Used auction processes as needed.
• Additional projects/responsibilities as assigned by the Retail management team

ROLE REQUIREMENTS:

• Desire for a career in retail/people management
• Computer knowledge including but not limited to Microsoft Word, Excel, and Office.
• Demonstrated management and planning skills.
• Ability to consistently meet deadlines.
• Robust communication skills that can be applied to engage effectively with both teammates and fans.
• Ability to walk and/or stand for an entire shift.
• Capability to frequently bend, stoop, reach and lift.

AVAILABILITY REQUIREMENTS:

• Available to work a minimum of 85% of all home games (95%) during the months of April through October based on job responsibilities and workload.
• Available to work 100% of Jewel Events and Post Season Games
• Game-day hour requirement: minimum of 2.5 hours prior to gates open and 1-hour post game as dictated by job responsibilities and workload (limited to no more than 40 hours per week).
• Work entire assigned shift, this includes but not limited to pre-events, post events, and rain delays
  
  • Gamedays : Minimum of 2.5 hours prior to gates open and 1-hour post game as dictated by job responsibilities and workload (limited to no more than 40 hours per week).
  • Non-gamedays: Hours compliant with front office hours, working up to 5 days and up to 40 hours per week, based on job responsibilities and workload.
• Work long and irregular hours including nights, weekends, and all holidays during the baseball season
• Attend all required trainings and daily briefings, as directed

ORGANIZATIONAL REQUIREMENTS:

• Demonstrates the ability to read, speak, comprehend, and communicate effectively in order to perform job duties and interact with coworkers.
• Represents the Cleveland Guardians in a positive fashion to all business partners, teammates, and the general public.
• Ability to build robust, professional relationships with teammates by demonstrating interpersonal skills, approachability, and a collaborative spirit contributing to a positive, respectful work environment.
• Ability to perform the essential physical requirements of the role as outlined in the job description, which may include extended periods of sitting, standing, lifting, or navigating a multilevel ballpark.
• Adapts quickly and effectively to a fast-paced, dynamic, and diverse work environment.
• Ability to act according to the organizational values and service excellence at all times.
• Willingness to work extended days and hours, including holidays and weekends.
• Willingness to adhere to all Major League Baseball and Club policies.

As a proud pillar of the Cleveland community, the Cleveland Guardians are dedicated to building a team that embodies the heart and spirit of our city. We offer compensation and benefits that attract, engage, and retain top talent - individuals who share our commitment to excellence, teamwork, and making an impact both on and off the field.

The expected hourly rate for this position is $17.05. This rate serves as a general guideline; actual compensation will be determined based on a candidate’s skills, experience, and qualifications, as well as market and business considerations.

At the Cleveland Guardians, we are all about creating an environment that brings out the best in everyone. It is a big part of who we are, how we compete, and how we make an impact in our community. We want every employee to feel like they truly belong here.


We also know that people sometimes hesitate to apply for jobs unless they check every single box on the qualifications list. We’re looking for the best person for the job, and we know that you might bring skills and experiences that aren’t exactly listed but could be a huge asset to our team. So, if this role excites you, we encourage you to apply, even if you don’t meet every single qualification.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities


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For further information, please review the Know Your Rights notice from the Department of Labor.