Print/Mail - Print/Mail Center Operations Technician

Internal Job Title: Print/Mail Center Operations Technician

Location: League City, Texas (Marina Plaza) | Onsite

Status: Full-Time, Hourly

Reports to: Manager, Print/Mail Center Operations

The Print/Mail Center Operations Technician performs duties of the Print/Mail Center Operations Associate in addition to duties in conjunction with high-speed inserting equipment, production printing, and reprographic services. Primary tasks include processing printed output and seamlessly creating deliverables for internal business teams and external customers.

What You'll Do:

• Perform necessary tasks to operate high-speed inserting equipment including job set up, quality control, inline postage meter operations and camera functions.
• Perform print processing and troubleshooting for all reprographics and production printing devices including MICR check printing. Perform job set up, quality control, output management and distribution. Basic knowledge of all printing deliverables is required.
• Perform initial troubleshooting on inserting/printing devices to restore to normal operation and escalate to more senior personnel as required. The Print/Mail Center Operations Technician will resolve minor inserting equipment and printer malfunctions.
• Account for all insertion jobs including reconciliation of productions counts. Meet all established inserting and printing SLAs.
• Monitor all production output for quality control issues. Rerun output as necessary. Provide status reporting on SLA objectives and exceptions.
• Manage expendable supplies utilized on inserting and printing devices to ensure maximum equipment uptime.
• Open vendor incidents as required.
• Ensure integrity of all confidential information in accordance with company policy and regulations. Compliant with the processing of check printing, stock accountability, and reconciliation.
• Access and interpret machine diagnostic messages and perform required tasks to restoration and request vendor support if required.
• Perform daily cleaning and preventative maintenance allowed at machine operator/customer level.
• Communication with Print/Mail Center Operations staff coordinating print output and any reprints necessary to aid in achieving daily Print/Mail SLA objectives.
• Working knowledge of printing/reprographic and insertion processes including QDirect print queue print routing management for all site-specific production output.
• Collaborate with Application development staff, Computer Operations, and CTS Management teams aiding with problem reporting/resolution.

What You'll Bring:

• High school diploma.
• Two to four years of experience.
• Additional Qualifications:
  • Previous experience as Print/Mail Center Operations Associate and proven aptitude to advance.
  • General mechanical aptitude to adjust and/or perform simple operator level equipment repairs and adjustments.

Please Note: This position requires successful completion of a background check, including a Motor Vehicle Record (MVR) review, as a condition of employment.

Additional Information
Job titles may span multiple career levels. Base pay is determined by a variety of factors, including training, transferable skills, relevant experience, business needs, and market conditions. Compensation is subject to change and may be modified in the future.
This job posting outlines the general nature and level of work for this role and is not intended to be a comprehensive list of duties, responsibilities, or qualifications. We are committed to building a diverse and inclusive workplace, and we encourage candidates to apply even if their experience does not perfectly align with every qualification- you may be a strong fit for this role or other opportunities at American National.

American National offers a comprehensive benefits package supporting employees' health, financial security, and well-being, including multiple medical plan options, dental and vision coverage, basic life insurance, and health savings accounts. Employees are automatically enrolled in a company-funded 401(k) plan, receive paid time off and holidays, and work in an inclusive, people-first culture that values flexibility, work-life balance, professional growth, and a casual dress environment.
American National is a financially strong and stable insurance organization with a legacy of trust and impact dating back to 1905. We're committed to supporting our employees as they build meaningful careers while helping protect what matters most to our customers and communities. Guided by our core values- Financial Strength, Integrity, Respect, Service, and Teamwork (FIRST)- we foster a collaborative, people-centered workplace where individuals are encouraged to grow, contribute, and make a difference today and for the future. Learn more about our company, by following us on social media: LinkedIn , Facebook , Instagram .

Hiring Practices
American National's recruitment policies help us place individuals in a timely and efficient manner, and only the most qualified candidates will be contacted by our recruiting team. Candidates may check the status of their application by logging into their account.
While candidates may choose to use artificial intelligence (AI) tools for personal interview preparation, the use of AI or automated tools is not permitted during any live or recorded interview, assessment, or at any stage of the application process where original candidate responses are required. Candidates are expected to represent their own qualifications, skills, and experiences throughout the hiring process. American National does not accept unsolicited resumes or candidate submissions from third-party recruitment agencies without a valid, signed agreement in place, and no fees will be paid for unauthorized submissions. Additionally, American National's ability to sponsor employment-based immigration authorization is limited and available only for certain positions based on business needs and role requirements.

American National is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information or any other legally protected categories. American National is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.