Telecommunicator

Public Safety Communicator

The City of Yakima needs Communicators to answer 9-1-1 calls, dispatch law enforcement and fire resources, and provide emergency medical instructions over the phone. If you like to work in a fast-paced work environment and want to make a difference in your community, answer the call! Apply today!

Additional application document required: Verification of a 5-minute typing test documenting 30 WPM net typing speed without error must be attached to your application. Verification must include your name, date the test was taken, net words per minute, and length of test. There are free keyboarding/typing skill tests available on-line. The following site allows you to take the test, enter your name, then print the certificate with your test results: Applications without typing verification attached will not be reviewed. Minimum requirements:

Currently employed as a Telecommunicator I with Yakima Public Safety Communications Center (SunComm) OR Meet the following minimum class requirements:

• High school diploma or GED.
• Six (6) months' work experience providing direct customer service (e.g. bank teller, waiter) or a public safety communications environment.
• Must have computer and telephone experience.
• Able to accurately type at a sustained minimum of 30 words per minute.

Associate or Bachelor of Arts degree may substitute for 6 months customer service experience requirement. Experience in a public safety communications or dispatch facility is preferred. Minimum class requirements for lateral applicants to the class: 18 months successful employment as a telecommunicator/dispatcher at SunComm or another high-volume police, fire or emergency medical dispatch facility with enhanced 911 and computer-aided dispatch. All candidates must successfully pass pre-suitability testing, comprehensive background check (assessing applicant's aptitude, character, judgment, credit, driving record and criminal history), drug screening, hearing exam, polygraph and psychological evaluation. This position requires individuals to work 12 hour shifts with a rotating schedule of 2 months on days and 2 months on nights. Weekends and holidays are required as scheduled. Obtain and maintain Washington State Public Safety Telecommunicator Certification, ACCESS (Retrieve and Delete Criminal Information) training, Emergency Medical Dispatch (EMD) training, and First Aid/CPR/AED certification within one (1) year of employment.