Field Service Engineer

PM Solutions is looking for a Field Service Engineer to join our growing team. The Field Service Engineer plays a pivotal role in supporting the operational readiness and effectiveness of deployed military medical units. This includes the successful deployment, configuration, and sustainment of personnel, equipment, and Information Management/Information Technology (IM/IT) systems in dynamic, austere, or combat environments. The role requires a unique combination of technical proficiency, logistical agility, and a deep understanding of military deployment procedures and healthcare operations in theater. This is a remote position that will require extensive travel.Key Responsibilities:Deployment Support – Coordinate and execute the deployment and redeployment of IM/IT systems in support of joint operational missions, including initial system setup, software installation, configuration, and operational testing in theater environments.Technical Expertise – Provide on-the-ground troubleshooting and Tier II/III support for electronic health record (EHR) systems and web-based medical applications, ensuring minimal disruption to mission-critical clinical workflows.Training & User Support – Deliver just-in-time training and technical guidance to clinical, administrative, and technical personnel, enhancing local system adoption and operational proficiency.System Lifecycle Engagement – Participate in the full System Development Lifecycle (SDLC) process, from requirements gathering and analysis to design, integration, validation, and ongoing maintenance of medical IT solutions.Security & Compliance – Ensure strict adherence to DoD cybersecurity requirements and privacy regulations, particularly concerning the handling of sensitive personal health information (PHI) in both connected and disconnected environments.Logistical Coordination – Ensure timely and secure transportation, installation, and inventory management of hardware/software assets across operational areas.Minimum Qualifications:Experience:Minimum 5 years of hands-on experience supporting Department of Defense (DoD) electronic Health Records (EHR) and web-based medical applications in both garrison and deployed settings.Demonstrated knowledge of both the functional (clinical workflows) and technical (systems architecture, integration) aspects of these applications.Technical Proficiency:Strong experience in all phases of the SDLC, including system design, development, integration, and control, as well as user testing and post-deployment support.Deep understanding of privacy protection principles and HIPAA compliance, particularly as applied to data flow and interoperability in integrated health systems.Certifications:Must hold a minimum of IAT Level II certification in accordance with DoD 8570.01-M (e.g., Security+).Personal Attributes:Demonstrated ability to work independently in high-pressure, fast-paced environments with minimal oversight.Strong problem-solving, communication, and organizational skills.Travel & Clearance Requirements:Must possess a valid U.S. passport and be willing to travel internationally up to 75% of the time, often on short notice.Must meet all medical and fitness standards for deployment to austere and potentially hazardous environments.Active DoD Secret clearance is required.Preferred Qualifications:Operational Medicine Experience:Direct experience supporting healthcare delivery in military operational environments, including but not limited to:Field and Combat Support HospitalsExpeditionary Medical Facilities (EMF)Amphibious assault ships and hospital ships (e.g., USNS Comfort, USNS Mercy)Aeromedical evacuation missions and mobile medical unitsMilitary Familiarity:Prior military service or experience working closely with Service members across the Army, Navy, Air Force, or Marine Corps.J-18808-Ljbffr