Front Desk Representative/Receptionist

Front Desk Representative

As a Certified Community Behavioral Health Clinic, CNS Healthcare's mission is to serve the people of our communities. Our Customer Care Team is the face of CNS Healthcare. We are seeking a Front Desk Representative to join our team. The right candidate for this position remains calm and composed in high-stress, demanding situations. We are looking for someone who is willing to support co-workers, teammates, and the people we serve as needed throughout the course of the day.

The Front Desk Representative plays a key role in representing the agency, often serving as a first impression to individuals served and visitors to any office sites. They are trusted to ensure a friendly and welcoming environment and provide the best customer service possible.

Compensation: $14.88 to $17.50 per hour- determined by non discriminatory factors during interview

As a member of our team, you will have an opportunity to make a meaningful impact on our community and the lives of the individuals that we serve. CNS Healthcare provides a robust total rewards program to support our team members and their loved ones. We've shared some highlights below, but you can visit the benefits guide posted on our careers page to learn more!

• Comprehensive medical insurance options
• Employer-paid benefits including dental, vision, life, and short-term disability insurance
• Retirement program with generous company default contribution and match
• Generous PTO program starting at 18 days annually
• 15 paid holidays, including 3 floating holidays
• Paid parental leave
• Student loan forgiveness eligibility, including Public Service Loan Forgiveness (PSLF), HRSA, and more

Interested in learning more about this role?

Please see below for a summary of job responsibilities and qualifications!

• Check-in persons served, including verifying, and updating necessary information in the electronic health record and collecting copays as needed
• Check-out individuals served including scheduling appointments
• Collect and document insurance information
• Assist with coordinating transportation and other services for the people we serve
• Maintain the reception area in a neat, orderly, and welcoming manner
• Review and update information in electronic health record system as needed
• Maintain knowledge and compliance with established policies and procedures, HIPAA standards, and other regulatory programs.
• Ensure that the CNS Healthcare customer care standards of service are applied to interactions with individuals served, guests, and staff
• Reference and maintain up-to-date relevant agency resources including, but not limited to; calendars, office schedules, program directories, and team rosters
• Provide coverage and support of other customer care team functions as needed
• Performs other related duties as assigned

Qualifications:

Required

• High School Diploma or General Education Diploma (GED)
• Driver's License and automobile insurance
• A minimum of 1 year of experience in an office setting
• Passion for providing an unparalleled customer service experience in a dynamic and diverse work environment
• Proficiency in word processing, data entry, and telephone skills
• Ability to be forward thinking and take initiative to accomplish goals and objectives
• Ability to use discretion and judgement when handling matters of a sensitive or confidential nature

Preferred

• Experience working in a medical office setting
• Experience working with individuals with behavioral health and substance use disorders
• Experience with Microsoft Office products
• Experience with electronic health records (EHRs)
• Bilingual

About CNS Healthcare:

CNS Healthcare (CNS) is a non-profit, Certified Community Behavioral Health Clinic (CCBHC) with seven clinics and two clubhouses in Southeastern Michigan. CNS employs approximately 400 employees, paraprofessionals, and support staff, delivering services to more than 7,000 people annually.

• CNS provides comprehensive integrated health services in partnership with several community organizations, and uses a patient-centered approach to identify, support, and promote the overall health of children, adolescents, adults, and older adults.