Inside Sales - Behavioral Health (Full-Time)

Admissions Specialist

The Admissions Specialist is responsible for providing professional and effective communication with clients, families, and professionals. Effective communication is manifested in appropriate clients admitting into the appropriate program. They assist prospective clients throughout the admissions process, possess expert knowledge of our services, maintain positive relationships with clients, listen, answer questions, and follow up as needed. The Admissions Specialists also proactively contact clinical professionals and referents, both current and potential, and explain the services we offer and seek to secure referrals into our programs.

OCD Anxiety Centers is the nation's leader in achieving positive outcomes with clients dealing with Obsessive Compulsive, Anxiety and Trauma related issues. We have a true passion for bringing help and hope to some of the most underserved clinical populations. We strive to change the lives of individuals and their families who have been suffering from unrelenting anxiety, disturbing and terrifying thoughts, uncontrollable worry, exhausting behaviors and rituals, and avoidance that keeps them from living their lives. We are an evidence-based practice, which means we do what works, we stay up to date with scientific research, and we regularly attend international training to keep us at our very best.

The success of our organization is dependent on the trust and confidence we earn from our employees, clients, and community. Our values are connected to our work at OCD Anxiety Centers and are measured against the highest possible standards of ethical business conduct.

• We act with integrity and communicate honestly and openly
• We are passionate about meeting the company's needs and delivering for our clients
• We are accountable for all our own actions
• We work together as a team and are committed to excellence and innovation
• We respect each other and celebrate our diversity

Candidates with similar ethical standards, who have the ability to adapt in a fast-moving working culture, and are committed to providing excellent client service are encouraged to apply.

An excellent work ethic

Strives to live with authenticity and humility

Maintains positivity with clients and co-workers

Lives and promotes organizational values

Seeks for opportunities to share best practices, successes, and skills with co-workers

Assists others by being helpful and sharing the workload

Understand the customer's needs and effectively share information to address their needs

Convincingly communicate features and benefits of our services

Multitasking by entering data into the computer while speaking with callers

Achieve a 60% conversion rate on qualified inquiries

Achieve a 4.0 or better quarterly customer satisfaction score

Celebrate your and others achievements often

Collaborates with internal teams to understand OCD Anxiety Centers services and effectively communicates program features and benefits to potential and existing clients

Maintains and grows existing client relationships by learning and following admissions skills

Responds to all inquiries knowledgeably, with empathy within 24 hours

Schedules prospective clients with therapists for intake appointments

Follows up with prospective clients to maintain stage conversion rates and reschedule canceled appointments

Enters data accurately into CRM and other platforms before end of work day

Helps navigate barriers for clients and assist them into OCD Anxiety Centers programs

Adheres to all company policies and procedures

Other duties as assigned

Bachelor's degree in communications, sales, or a related field or 2 years of related experience in sales or marketing in lieu of a degree

3+ years of sales and marketing experience/account management

Expert understanding of sales processes and customer relations

Proven track record of exceeding sales quotas and goals

Proficient in CRM and EMR software

Exceptional customer service skills, ability to connect with clients

Ability to function well in a high-paced and, at times, stressful environment

Accurate and efficient electronic data entry

Must be punctual and maintain excellent attendance

Multitask, problem-solve, interpersonal skills, and strong written and verbal communication skills

Thrives in a changing work environment including inside, outside, and loud noise level

2+ years of CMS/Salesforce experience

Sales experience in healthcare sales, mental health, or business development

Knowledge of mental health services and the healthcare industry

Knowledge of insurance coverage and benefits

The OCD and Anxiety Treatment Center