Patient Access Representative

Patient Access MOA Cancer & Hematology Centers (CHC) is looking for a detail-oriented, patient-focused Patient Access MOA to join our team. In this role, you'll be a key part of the patient experience from the very first phone call through scheduling, records coordination, and ongoing support. You'll work closely with referring providers, clinical teams, and patients to make sure every step of the intake process runs smoothly. This is a great opportunity for someone who enjoys variety in their day, thrives in a fast-paced medical office environment, and wants to make a meaningful difference for patients and families during a critical time in their lives. Responsibilities Serve as a liaison between CHC and referring provider offices regarding referrals and new patient appointments Coordinate provider schedules to ensure timely scheduling of new patients with the right specialists Verify patient demographic and insurance information and gather medical records to complete the intake process Answer and direct incoming calls, take accurate messages, and manage hospital consult requests Maintain medical records through scanning, filing, and organizing patient documentation Manage correspondence, mail, and medical records requests, including coordination with outside offices Collaborate with care team members to ensure a seamless, well-coordinated patient experience Support quality improvement efforts that make care more efficient and patient-friendly Qualifications High school diploma or equivalent (required) Associate degree (preferred) 12 years of experience in a medical office or similar environment (preferred) Comfort working with electronic medical records (EMR) systems Medical assistant certification is a plus Strong communication skills and the ability to juggle multiple priorities with care and accuracy A genuine interest in supporting patients through an important and often emotional part of their healthcare journey Why CHC As part of Cancer & Hematology Centers, an affiliate of OneOncology, you'll join a mission-driven team dedicated to delivering compassionate, high-quality cancer and blood disorder care across Michigan. We invest in our staff through ongoing training and development, and we're proud of the close-knit, supportive culture across our clinic teams.