Customer Service / Inside Sales Rep

Inside Sales & Customer Service Rep – Industrial Manufacturing Solutions Position Type: Full-time, Non-Exempt

Department: Sales

Reports To: General Manager & Branch Operations Manager

Location: Wood Dale

About the Opportunity Are you a proactive, results-oriented professional ready to accelerate your career in the industrial distribution space? We are a leading innovator in high-precision technology and engineering components, looking for a dynamic Inside Sales Representative to join our growing team.

In this role, you won't just be taking orders - you will become a strategic partner to our clients. You will master our premium product lines, manage critical daily business operations, and drive revenue growth by building authentic, phone-based relationships with existing partners and prospective accounts. If you thrive on autonomy, consultative problem-solving, and a fast-paced environment, this is your chance to shine

What You Bring to the Table

• Experience: 1–2 years of professional sales or account management experience, ideally backed by a Bachelor’s degree (or an equivalent combination of education and experience). Industrial manufacturing or distribution sales experience is a massive plus.

• Tech Savvy: Comfortable utilizing modern CRM systems (Salesforce) and ERP software (SAP). Intermediate proficiency with the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) is required.

• Problem-Solving DNA: A consultative mindset with a proven ability to listen actively, uncover client pain points, and deliver technical solutions.

• Communication Excellence: Stellar interpersonal skills, fluent verbal and written English communication, and the cultural sensitivity needed to interact across all organizational tiers.

• Mobility: A valid driver's license, alongside the capability to lift up to 25 pounds and stand/walk during trade shows or inventory events.

Work Environment & Schedule This role is generally performed within a modern, collaborative office setting using standard professional equipment. Standard business hours apply, though flexibility to support high-volume periods or occasional company events outside normal hours is highly valued.

salary: $49,000 - $54,000 per year
shift: First
work hours: 8 AM - 4 PM
education: No Degree Required

Responsibilities

• Account Growth & Management: Tactical oversight of a dedicated client portfolio. You will nurture sustainable relationships with key personnel through consistent, proactive phone and email outreach.

• Consultative Negotiation: Provide customized inquiries and quotations, negotiate competitive price points and contract terms, and relentlessly follow up to convert open leads.

• Comprehensive Order Cycle Care: Oversee account administration from inventory verification and order tracking to internal CRM updates, invoicing, and digital filing.

• Customer Experience Champion: Manage live chat inquiries and conduct post-sale follow-ups to ensure absolute customer satisfaction.

• Market Intelligence: Monitor competitor movements and track emerging client needs to generate insightful market and sales reports for leadership.

• Brand Ambassador: Represent the organization at periodic trade shows and participate in internal marketing initiatives. (Requires limited travel a few times a year for onsite training, annual inventory, or industry events).

Skills

• Inside Sales
• Sales
• Sales Support
• Sales Incentives
• Sales/Marketing
• CUSTOMER ORDERS/SALES
• New Business Sales
• invoicing
• Filing
• sales reporting
• live chat
• Sales Administration
• Results Driven
• Account Management
• Negotiating

Qualifications

• Years of experience: 2 years
• Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.