Billing Specialist

Description We are seeking a highly motivated and detail-oriented Billing Specialist to join our finance team. This role is crucial for managing the entire billing cycle, from generating invoices to ensuring timely collections. The ideal candidate will be a proactive, customer-focused professional with excellent communication skills, capable of working both independently and as part of a team. This position involves managing complex billing operations, collaborating with various departments, and leading process improvement initiatives. You will play a key role in improving our billing system through automation, process optimization, and system enhancements to drive efficiency and operational excellence. Your impact Act as the primary contact for billing-related matters for direct customers and franchisees. Cultivate and maintain strong relationships with key stakeholders by promptly and professionally addressing billing concerns. Collaborate on creating initiatives to document, analyze, and optimize current billing workflows, aiming for greater scalability and reduced manual work. Contribute to cross-functional projects focused on enhancing billing processes, upgrading systems, and driving operational efficiencies. Support project outcomes and propose recommendations for ongoing improvements. Provide management with insights into billing performance, including aging reports, collection status, and revenue impacts. Collaborate with our systems team to implement automation solutions for routine billing tasks and reporting. Identify and implement opportunities for automation within the billing function to enhance efficiency and accuracy. Handle and resolve escalated billing issues from key customers and partners, ensuring effective solutions. Monitor customer feedback regarding billing processes and implement improvements to enhance the customer experience. Reconcile customer accounts and resolve any billing discrepancies. Communicate with clients regarding billing inquiries and outstanding balances. Support month-end, quarter-end, and year-end closing procedures related to billing. Qualifications Education: Bachelor's degree in Accounting, Finance, or a related field, or equivalent work experience. Experience: 3 years of experience in a billing or accounts receivable role. Experience with SaaS software (Salesforce, Zuora). Strong knowledge of billing and accounts receivable. Excellent data entry and organizational skills. Exceptional attention to detail and accuracy. Strong written and verbal communication skills. Ability to prioritize and manage multiple tasks in a fast-paced environment. Proficiency in Microsoft Office Suite (Excel and Word). Proficiency in Google Suite (Docs, Sheets, and Slides). Preferred Qualifications Experience with SaaS or subscription billing. Experience with Google Gemini or other AI software. Experience partnering and executing on strategic projects. Location Find out more about our locations by visiting our website. Compensation & Benefits The base salary that we reasonably expect to pay for this role is: $52,800 to $66,000. The actual compensation for this role will be determined by a variety of factors, including but not limited to the candidate’s skills, education, experience, and internal equity. Please note that compensation is just one aspect of a comprehensive Total Rewards package. The compensation range listed here does not include additional benefits or any discretionary bonuses you may be eligible for based on your role and/or employment type. Regular full-time employees are eligible for benefits. #J-18808-Ljbffr AppFolio, Inc