Banner Administrator II

Job Title
Banner Administrator II

Agency
Texas A&M University - Kingsville

Department
Information Technology Services

Proposed Minimum Salary
Commensurate

Job Location
Kingsville, Texas

Job Type
Staff

Job Description
About Texas A&M University-Kingsville

Texas A&M University-Kingsville (TAMUK), the oldest institution of higher learning in South Texas and a proud member of the Texas A&M University System, stands as the region's premier university. TAMUK offers the widest range of academic programs and degrees in South Texas, provides exceptional learning and residential facilities, conducts impactful research, awards substantial scholarships, and has awarded more than 80,000 degrees in the institution's 100-year history. The university is recognized for its unwavering commitment to student success, meaningful research, and deep community engagement. With a welcoming campus culture and strong regional partnerships, TAMUK offers faculty and staff a unique opportunity to make a lasting difference in the lives of students and the broader South Texas region.

Location: The University is located in historic Kingsville, a friendly, safe city of 25,000 that is the home of the legendary King Ranch. Corpus Christi and its beaches are just 40 miles to the northeast, and the border with Mexico is 120 miles to the south at Brownsville or 119 miles to the west at Laredo.

For more information, click here.

Position Overview

The Banner Administrator II, under general supervision, operates within the Student Information Systems (SIS) team at Texas A&M University-Kingsville. This role supports the Banner ERP environment by assisting in the design and implementation of database operations, data integrity processes, and disaster recovery procedures, including testing and documentation. The Banner Administrator II performs complex and specialized SIS support functions such as troubleshooting, analysis, research, debugging, and problem resolution while collaborating closely with technical and functional stakeholders across the institution.

Essential Duties and Responsibilities

Banner ERP & Student Information Systems Support

• Provide Tier II technical support for the Banner ERP system, including analysis, troubleshooting, debugging, and resolution of application and data-related issues.
  
• Coordinate with Ellucian vendor support and internal technical teams to resolve escalated system incidents.
  
• Monitor, manage, and document service requests and incidents through Zendesk and Ellucian support systems.
  
• Apply routine data corrections and assist functional users with Banner-related issues in accordance with established policies and procedures.
  
• Serve as a point of contact for SIS-related inquiries, ensuring appropriate routing and communication with stakeholders.
  
• Communicate system outages, scheduled maintenance, and changes to affected campus users in a timely and professional manner.
  

Systems Administration, Automation & Technical Operations

• Manage and maintain UC4/Automic job automation, including job development, scheduling, promotion, failure resolution, monitoring, and access control.
  
• Develop, test, and maintain shell scripts, Python scripts, and SQL/PLSQL code to support data processing, reporting, file transfers, and scheduled operations.
  
• Administer Linux servers, including system configuration, performance tuning, patching, and ongoing system maintenance.
  
• Support storage systems and perform limited networking-related tasks, including DNS coordination, firewall rule support, and load balancer interaction within Oracle Cloud Infrastructure (OCI).
  
• Collaborate with system administrators and network teams to execute scheduled batch jobs, maintenance tasks, and operational requests.
  

Security, Compliance & Continuous Improvement

• Evaluate, approve, and maintain user access to Banner ERP, Banner Document Management (BDM), Argos, and SQL Developer in alignment with university security standards and business owner approvals.
  
• Support disaster recovery planning and testing activities, including documentation, system validation, and recovery drills.
  
• Assist with system security audits, access reviews, and enforcement of institutional and Texas A&M System security requirements.
  
• Participate in change management processes, system integration testing, and the evaluation and implementation of new SIS-related technologies.
  
• Collaborate with functional and technical staff to troubleshoot SIS database queries and reports; maintain accurate documentation for automation, procedures, and system configurations.
  

Other Duties

• The above represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned.
  

Required Qualifications

• Education -bachelor's degree in an applicable field or equivalent combination of education and experience.
  
• Experience - Three years of related experience.
  

Knowledge, Skills, and Abilities

• Ability to effectively communicate both orally and in writing
  
• Ability to positively and professionally interact with clients and staff
  
• Excellent communication and presentation skills
  
• Strong interpersonal and organizational skills
  
• Working knowledge of office software and instructional programs
  
• Knowledge of principles and methods for teaching and instructing individuals and groups
  
• Skilled in utilizing various learning and active listening strategies
  
• Ability to orally comprehend and express information and use inductive and deductive reasoning
  
• Ability to facilitate and adapt course and the course content
  
• Ability to positively and professionally interact with clients and staff, groups of various sizes
  
• Ability to multitask and work cooperatively with others
  

Other Requirements

Other Requirements and Factors

• This position is security sensitive
  
• This position will require export-control authorization prior to starting employment.
  
• This position requires compliance with state and federal laws/codes and Texas A&M University System/TAMU policies, regulations, rules and procedures
  
• All tasks and job responsibilities must be performed safely without injury to self or others in compliance with System and University safety requirements
  

Why Join the Javelina Nation?

Texas A&M University-Kingsville offers a supportive, mission-driven culture focused on excellence in teaching, research, and service. All employees enjoy:

• A welcoming campus community
  
• Opportunities for professional development
  
• Competitive benefits through the Texas A&M University System
  
• A rewarding experience of helping students achieve their academic and career goals
  

Shared Values: TAMUK employees uphold the Shared Values of Care, Integrity, Pride, Innovation, and Excellence, which form the foundation of the University's culture and guide its strategic plan. More information on TAMUK's Strategic Plan and Shared Values can be found here.

4DX : TAMUK employees actively engage in Franklin Covey's 4 Disciplines of Execution (4DX) activities within their departments. TAMUK utilizes 4DX as the framework for pursuing strategic goals by creating a culture of high performance. This requires participation from all faculty and staff. More information on 4DX can be found here.

Caring Campus: TAMUK employees embody the Institute for Evidence Based Change's Caring Campus mindset, maintaining a collegial and caring attitude towards students and each other to foster student engagement and a positive, collaborative work environment. More information on Caring Campus can be found here.

Compensation & Benefits

Compensation: Commensurate with experience

Texas A&M University-Kingsville offers a career filled with purpose and opportunity in addition to competitive wages. In addition to base pay, TAMUK provides eligible employees a comprehensive Total Rewards package designed to support employees' well-being, professional growth, and financial security.

BENEFITS (rules, policies, eligibility apply)

With our generous benefit package, robust professional development opportunities, strong retirement programs, and dedication to service excellence, TAMUK is a truly engaging and rewarding place to work.

Insurance:

• Medical
  
  • $0 - $30 per month for Employee Only coverage after university contribution ($920 value).
    
  • Up to 83% of premium covered by the university:
    
    • Employee and Spouse
      
    • Employee and Children
      
    • Employee and Family coverage
      
• Dental & Vision
  
• Life Insurance, Accidental D&D, Long Term Disability, Flexible Spending Account and Day Care Spending Account
  

On-Campus Wellness Opportunities:

• TAMUK's Wellness Program is designed to enrich lives through health and wellness programming that is meaningful and impactful.
  

Work Life Solutions:

• Counseling, Work Life Assistance, Financial Resources, and Legal Resources
  

Tuition Benefits:

• Employee Tuition Assistance Program
  
• Book scholarships
  
• Public Service Loan Forgiveness
  

Retirement:

• Teacher Retirement System of Texas (TRS) or Optional Retirement Plan (ORP), dependent on position
  
• Voluntary Tax Deferred Account/Deferred Compensation Plan
  

Employee Leave:

• 8+ hours of vacation per month
  
• 8 hours of sick leave per month
  
• 8 hours of paid Birthday leave
  
• 12-15 paid holidays per year
  

Additional Information

A federal proclamation issued on September 19, 2025, imposes a $100,000 fee on new H-1B petitions filed after September 21, 2025. Texas A&M University-Kingsville will not pay this fee. If immigration sponsorship may be required for employment, consult with private immigration counsel, at the individual's expense, is recommended to determine whether the individual's current immigration status would make a potential offer of employment from Texas A&M University-Kingsville subject to this fee.

In addition, on January 27, 2026, Texas Governor Abbott issued a moratorium on the filing of any new H-1B petitions unless approved by the Texas Workforce Commission. Accordingly, if sponsorship for employment visa status is required now or in the future, this moratorium may affect the university's ability to employ the selected final candidate. TAMUK will adhere to applicable regulations regarding visa opportunities.

Application Instructions

During the application process applicants have one opportunity to enter the requested information, upload documents and submit the application. Applicants will not be able to make changes or add additional documents once the application materials have been submitted via "Submit" action.

Employment applications must include:

• Completed online application
  
• Cover Letter/Letter of Interest addressing qualifications
  
• Curriculum Vitae or Resume
  
• Contact information for 3 professional references
  

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.