USA-Business Analyst-3

Description:

Max ###### including all fee : *****/hr (inclusive of all fees).

Job Title: Analyst III Business Process Transactions - REMOTE
Responsibilities
• Answer customer inquiries by providing high-quality responses
• Efficiently process transactions and track responses to ensure completion.
• Enhance and strengthen relationships between our clients and customers by using strong communication skills, keen listening skills, and empathy.
• Efficiently access and navigate systems to provide a complete and integrated response to the customer's inquiry.
• Perform responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal, and high-quality service skills.
Required Qualifications
• High school diploma or equivalent required.
• Proficiency with PC and Microsoft Office
• Customer service experience required.
• Ability to work a shift during the hours of operation
• Must be flexible with overtime; shifts may occasionally change based on business needs.
• A passion for serving customers and a personal commitment to attendance in a dynamic, fast-paced environment.


Preferred Qualifications
• Prior call center experience preferred.


NOTE:
- Must be legally authorized to work in the United States without requiring sponsorship now or in the future.
- Must be able to successfully pass Background screening requirements, including criminal history and education.
- Must be available to work OT, evenings and/or weekends.

Additional Details

• Overwrite payment terms : N/A
• Location Category : DXC Site
• CATW : No
• Dress Code : Business Casual
• Work On Site Required : No
• Client Interface Required : No
• Overtime Required : No
• Delivery country : US
• Dual Assignment : No
• CW Policy Exception Number : Required if Dual Assignment is "Yes"