Technical Operations Engineer, Customer Success (Starlink)
SpaceX
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. TECHNICAL OPERATIONS ENGINEER, CUSTOMER SUCCESS (STARLINK) One of the most ambitious missions that SpaceX has undertaken to date, the Starlink satellite constellation, is committed to providing reliable, high-speed internet access to the entire world. SpaceX is looking for an ambitious, driven operator who can help define our customer experience and product strategy and drive that vision to reality. This person will have an opportunity to leverage strong business acumen, technical competence, and excellent execution and delivery skills to define the next generation of broadband access across the globe.
RESPONSIBILITIES
Understand and drive core user metrics: Net Promoter Score, Customer Contact Ratio, Cancellation Ratio, Customer Satisfaction Score, and others. Work cross-functionally to triage, prioritize, and eliminate root causes of poor user experience across organizations (Network, physical product, UI/UX, support/customer success, billing, shipping, marketing, legal, communications, and more), and feedback loops to prevent the problems. Fix, delete, automate, or create new processes for fixing structural and emerging issues. Serve as product manager/project owner for feature launches and software automation projects.BASIC QUALIFICATIONS
Bachelor’s degree in an engineering discipline. 2+ years of professional experience in venture capital, management consulting, or operations/product management at a technology company.PREFERRED SKILLS & EXPERIENCE
Willingness to dive deep into technical topics and data analytics. Demonstrated ability to jump into ill-defined problem spaces and drive positive outcomes. Demonstrated capability to parse technical subjects on a deep level. Experience in data analysis using Python and SQL, R, or similar languages. Self-starter attitude, energy, and the ability to communicate effectively across business and technical disciplines. Excellent verbal and written communication skills. Ability to apply first principles to business problems. Knowledge of software development life-cycle and release process.ADDITIONAL REQUIREMENTS
Must be available to work extended hours and weekends as needed. Willingness to travel to customer sites, other SpaceX locations, and events as needed.ITAR REQUIREMENTS
To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here. SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status. Applicants wishing to view a copy of SpaceX’s affirmative action plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to View email address on click.appcast.io. #J-18808-Ljbffr SpaceX- ...enabling human life on Mars. AUTOMATION ENGINEER (STARLINK CUSTOMER SUCCESS) SpaceX was founded under the... .... We design, build, test, and operate all parts of the system – thousands... ...network. You will work closely with technical and engineering teams to make sure requirements...SuggestedPermanent employmentWorldwideWeekend work
- ...PROCESS MANUFACTURING (STARLINK) Starlink is... ...in the homes of our customers all around the world.... ...specialists to support our engineering team with expertise in... ...process support, equipment operation, and testing. You... ..., and mechanical technical skills Creative, detail...SuggestedPermanent employmentRemote workWeekend work
- ...life on Mars. ELECTRICAL ENGINEER, POWER SYSTEMS (STARLINK) SpaceX is leveraging... ...design, build, test, and operate all parts of the system, thousands... ...to various internal customer groups across the company.... ...and control schematics and technical equipment operation and...SuggestedPermanent employmentContract workFor contractorsFor subcontractorRemote workWorldwideWeekend work
- ...goal of enabling human life on Mars. FLUIDS SYSTEMS ENGINEER, SOLAR CELL FACTORY (STARLINK) The Solar Cell team is revolutionizing power generation... ...of fluid systems, working closely with facilities operations, EHS, automation, and procurement teams to resolve issues...SuggestedPermanent employmentInternshipWeekend work
- ...Mars. SR. CVD EQUIPMENT ENGINEER, SOLAR CELLS (STARLINK) Starlink believes in providing... ...to photons of data out to customers!) and help provide... ...manufacturing environment Strong technical expertise in vacuum... ...control hardware Demonstrated success improving equipment uptime...SuggestedPermanent employmentRemote workWeekend work
- ...developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. MANUFACTURING ENGINEER, PCBA (STARLINK) The Starlink PCBA Engineer will work inside the production organization to develop, manage, and improve the PCBA...Permanent employmentWeekend work
- ...ultimate goal of enabling human life on Mars. MANUFACTURING ENGINEER (STARLINK) SpaceX is developing a low-latency, broadband internet... ...between the engineering development and production teams. The success of Starlink depends on the quality, reliability, cost,...Permanent employmentContract workWork experience placementWeekend work
- ...life on Mars. SR. MANUFACTURING ENGINEER, TOOL & DIE MACHINING (STARLINK) SpaceX is developing a low latency... ...is responsible for managing a technical project for the development and qualification... ...and maintain positive supplier/customer relationships Manage strategy...Permanent employmentWeekend work
- ...human life on Mars. MANUFACTURING ENGINEER, TOOL & DIE MACHINING (STARLINK) SpaceX is developing a low... ...position is responsible for managing a technical project for the development and qualification... ...and maintain positive supplier/customer relationships Work between...Permanent employmentWeekend work
- ...on Mars. MANUFACTURING ENGINEER, INJECTION MOLDING (STARLINK) At SpaceX we’re... ...design, build, test, and operate all parts of the system –... ...devices that will sit in our customers’ homes. RESPONSIBILITIES... ...Support production line with technical issues that cannot be...Permanent employmentContract workWork experience placementImmediate startWorldwideWeekend work
- ...human life on Mars. MANUFACTURING ENGINEERING SPECIALIST, PCBA (STARLINK) One of the most ambitious... ...will have in their homes). The success of Starlink depends on the quality,... ...work centers Program, load, and operate automated equipment Triage non-conforming...Permanent employmentWork at officeShift workWeekend work
- Silicon Packaging Process Engineer, Silicon Technology (Starlink) Bastrop, TX SpaceX was founded under the belief... .... We design, build, test, and operate all parts of the system - thousands... ...PREFERRED SKILLS AND EXPERIENCE Advanced technical degree 3+ years industry...Permanent employmentInternshipWorldwideWeekend work
- Sr. Operations Engineer, Blades and Vanes Foundry Bastrop, TX SpaceX continues to revolutionize the launch industry by combining advanced technological... ...with contractors, fabricators, engineers, and internal customers while resolving design and construction conflicts in the...Permanent employmentFor contractorsWork at officeWeekend work
- ...enabling human life on Mars. AUTOMATION AND CONTROLS ENGINEER, INSOURCE MANUFACTURING (STARLINK) SpaceX is developing a low latency, broadband... ...teams, including design engineering, manufacturing, and operations. Having an open mindset, challenging requirements, and...Permanent employmentWeekend work
- Hardware Development Engineer, PCBA Manufacturing (Starlink) Bastrop, TX SpaceX was founded under the belief that a future where humanity is out exploring... ...air service, participated in a United States military operation for which an Armed Forces service medal was awarded...Permanent employmentContract workFor contractorsFor subcontractorWork at officeWeekend work
- ...enabling human life on Mars. AUTOMATION ENGINEER, BLADES AND VANES FOUNDRY Power... ...components that excel under the most demanding operating conditions. As an automation engineer at... ...solving complex problems using data and customized solutions. Proven results that have...Permanent employmentWorldwideFlexible hoursWeekend work
- SpaceX in Bastrop, TX is seeking a Sr. Materials Engineer to advance materials technologies for Starlink's deployment. Ideal candidates possess expertise in semiconductor physics and hands-on experience in solar cell development or PCB manufacturing. The role involves optimizing...
- ...actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. ELECTRICAL ENGINEER, ENERGY INFRASTRUCTURE & GENERATION RESPONSIBILITIES: Lead the engineering and construction of temporary and permanent power...Permanent employmentTemporary workFor contractorsRemote workShift workWeekend work
- SPACE EXPLORATION TECHNOLOGIES CORP in Bastrop, TX is seeking a Hardware Development Engineer to oversee PCBA manufacturing processes. You will manage production, drive improvements, and collaborate with design teams on new products. The ideal candidate holds a Bachelor...
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