Service Desk Quality Analyst II: Elevate Customer Support
Dunhill Professional Search & Government Solutions
Dunhill Professional Search & Government Solutions is seeking a Service Desk Quality Analyst to monitor IT service desk interactions and ensure high-quality customer support. The role involves analyzing performance trends, coaching agents, and improving CSAT and service efficiency. Responsibilities include reviewing tickets and emails for accuracy and policy compliance, tracking KPIs, and driving process improvements across the service desk. #J-18808-Ljbffr Dunhill Professional Search & Government Solutions
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Service Desk Quality Analyst II: Elevate Customer Support in San Antonio, TX vacancy
- ...Technician DOD ARMY RNEC C4/IT Support, San Antonio, TX, US 4... ...Information Technology services to provide Command,... ...NIPRNET and SIPRNET customers; priority support for command... ...with appropriate Tier II or III administrators... ..., to discuss Help Desk trends and statistics....SuggestedCivilian ContractorFull timeWork at officeLocal areaRemote workRelocation
T and T Consulting Services
San Antonio, TX2 days ago $32.55 per hour
...seeking a ServiceDesk Analyst who will facilitate daily support functions of a... ...on active service interruptions that... ...Stakeholders Provide customer support for... ...with Service Desk support methodology... ...in developing quality measures and approaches... ...successful ADP II Public Trust or...SuggestedRemote workShift workNight shiftDay shiftAfternoon shift- ...Linux Sysadm / Ansible Engineer supports various database and... ...troubleshooting. In addition to direct customer support, support engineers... .... Support Data Engineer IIs own moderate to complex customer... ...Elasticsearch and other database services in a Linux environment. Due...SuggestedFull timeRemote workFlexible hoursShift workNight shiftRotating shift
- ...growth and success of its employees, customers and communities. IBC bank hires... ...position. Department: 864 Service Desk Job Summary: Service Desk Technician II will be serve as Single Point-Of... ...technical assistance and support by phone for incoming requests from...SuggestedFull timeWork at office
IBC Bank
San Antonio, TX2 days ago $59.15k - $106.93k
...has a need for a Help Desk Specialist responsible Support and sustain Air... ...Weapon System for a DOD customer in San Antonio TX.... ...where possible, and elevate to the appropriate work... ...in the customers service management system. Primary... ...[(IAT Level II) CCNA-Security, CySA+...SuggestedLocal areaImmediate startKoitecc Solutions
San Antonio, TX5 days ago- ...Description Summary: The Service Desk Analyst is responsible for supporting the functional and operational efficiency... ...of resolving first level customer service requests related to both hardware... ...issues Assists Service Desk Analyst II's and III's and second level...Full timeWork at officeImmediate start
CHRISTUS Health
San Antonio, TX4 days ago - ...Job Summary: The Service Desk Analyst is responsible for supporting the functional and operational efficiency of Information... ...of resolving first level customer service requests related to both hardware... ...ssists Service Desk Analyst II's and III's and second level support...Work at officeImmediate start
Macpower Digital Assets Edge
San Antonio, TX3 days ago - We are seeking a Service Desk Analyst to provide first and second-level IT support in a 24x7x365 multi-channel environment. This... ...hardware and software issues, and elevate complex problems to higher-... ...Flexibility, reliability, and strong customer service skills are critical for...Flexible hoursShift workWeekend work
- IBC Bank in San Antonio, TX seeks a Service Desk Technician II to serve as the single point of contact for incidents and service requests. You will prioritize, escalate, and document issues, providing thorough reporting to IT leadership and other departments. The role...Work at office
- ...temporary opening for a Senior Service Desk Technician on our Cryptologic... ...in San Antonio TX Our team supports the CCSD by ensuring communications... ...term partnerships with our customers we invest in our employees by... ...or work experience IAT II Security CE or SSCP Clearance...Temporary workWork experience placementWork at officeImmediate startRemote work
- ...environment in which you’ll be supported to learn, grow and become... ...Knowledge, Skills and Abilities Customer Service Support Fosters an open... ...behavior to encourage high-quality personal case management Gives... ...topology, terminology, commands IIS and Web Application...Work at officeRemote workShift work
- ...Job Description Position Overview: Seeking an MSP Support Technician / Engineer II to serve as the escalation point for Tier 1 support while... ...infrastructure issues while maintaining excellent client service. Required Skills: • 3–5+ years of MSP or IT Support...Remote work
- A leading IT service provider in San Antonio is seeking a Service Desk Analyst to deliver IT support in a dynamic environment. The analyst will manage user inquiries and resolve... ...possess a high school diploma or GED, customer service experience, and strong problem-solving...Flexible hours
- Responsibilities include, but are not limited to:Troubleshoots, repairs, and tests computer workstations, servers, printers, peripherals, and teleconferencing equipment. Installs and configures computer workstations, servers, printers, peripherals, and teleconferencing ...
$50k - $60k
...A leading IT service provider in San Antonio is seeking a full-time Level 2 help desk/field technician. The ideal candidate should possess excellent customer service skills and have a desire to learn... ...diagnosing internet issues, and supporting engineers during network...Full timeRemote workOcean Tomo, a part of J.S. Held
San Antonio, TX3 days ago- Network Support Technician (STAT) - San Antonio, Texas... ...support to our DHS customers worldwide. This... ...cloud, and other IT services. The Network Support... ...end-users in a Service Desk supported Tier II environment. The role... ...documentation templates to meet quality standards. Prepare...Full timeRemote workWorldwideNight shift
- Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide. This... ..., cloud and other IT services, as requested. The Network... ...-users in a Service Desk supported Tier II environment. This... ...guidelines to ensure quality requirements are met....Local areaImmediate startRemote workWorldwideNight shift
- ...user configurations. Additionally, you will be responsible for migrating systems and ensuring smooth operation of MS SQL Server and IIS Web Server. You will thrive in this dynamic environment if you have strong technical skills and a passion for problem-solving. Join this...
$45.47k - $76.73k
...products, exceptional service and trusted advice.... .... We are proud to support active-duty military... ...a dedicated Service Desk Support Analyst-Intermediate Level to... ...operational performance and customer experience. We... ...monitoring, and quality control for customer...Full timeTemporary workH1bWork at officeRemote workRelocation packageFlexible hours$51k - $82k
...government agencies and supports every branch of the U.S... ...challenges that our customers face. Visit peraton.com... ...seeking a Call Center Service Representative 4. The position... ...: Provides Tier I and II technical software,... ...Proven knowledge of Service Desk support environments...Contract workTemporary workInternshipWork at officeShift workPeraton
San Antonio, TX3 days ago- ...Help Desk AnalystLocation: In-person – SAWS HQType: Part-time... ...2026Job SummaryThe Help Desk Analyst is responsible for providing... ...level problem resolution and support to the SAWS' user community,... ...outside vendors. May assist customers via remote access, phone, or...Part timeWork at officeRemote workNight shiftWeekend work
Abacus
San Antonio, TX1 day ago $17 per hour
...Help Desk SpecialistAre you ready to enhance your skills... ...& Operations Support (MIOS) could be the place... ...Specialist to support the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role serves... ...Representative or Support Center Analyst certification.Experience...For contractorsWork at officeRemote workNight shiftRotating shiftWeekend workChenega Corporation
San Antonio, TX4 days ago- ...Written) • MUST have a Great Customer Handling Skills • Good... ...demonstrated Empathy skills • Customer Service Orientated • Highly self-... ...cooperation among users, support teams and peers • Create Incident... ...• Provide input to Service Desk Management regarding Continuous...Remote workShift work
Yochana
San Antonio, TX5 days ago - ...mission is to craft high-quality bakery products like... ...Description The Help Desk Technician is Bakerly'... ...providing front-line Level 1 support to employees and plant... ...technical support, or customer service role (internships... ...procedures and elevate appropriately when an...Full timeTemporary workInternshipWork at officeRemote workRelocationFlexible hours
bakerly
San Antonio, TX5 days ago $16 - $19 per hour
...TKC Holdings, Inc.-comprised of Trinity Services Group, Keefe Group, and Courtesy Products... ...products and services, exceeding customer expectations, and empowering the career... ...About This Position The Linux Support Technician provides Tier 1/Tier 2 support...Full timeTemporary workImmediate startRemote workNight shiftAfternoon shiftTKC Holdings, Inc.
San Antonio, TX5 days ago$21 per hour
...Service Desk Analyst This is an exceptional opportunity to work with an Oil&Gas Services company... ...first and second level continuous IT support for all of the company in a 24x7x365... ...Operations, or related area Experience in Customer Service related area Ability to...Contract workFor contractorsRemote workUpTalent
San Antonio, TX4 days ago$51k - $82k
...in San Antonio, Texas, seeks a Call Center Service Representative 4. The role includes providing Tier I and II technical support, managing client requests, and maintaining... ...years IM/IT support experience, excellent customer service skills, and a ComptTIA Security+ CE...Peraton
San Antonio, TX2 days ago- TaskUs Holdings, Inc. is seeking a Quality Analyst to perform audits and evaluations across our customer interactions. You will ensure monthly or weekly evaluation targets are met, coaching teammates for performance improvements and reporting outcomes to the team. Ideal...
- TaskUs, Inc. is seeking a Quality Analyst to perform audits and evaluations across customer interactions. You will ensure monthly and weekly targets are met while upholding quality standards and policy adherence. In this role, you will audit calls, coach teammates, report...
$35 - $46 per hour
Join to apply for the Support Analyst, Ed Tech Applications role at KIPP Texas Public Schools 1 day ago Be among... ...in order to provide support to internal customers with a strong focus on high quality customer service and satisfaction. Acts as technical liaison with...Full time
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Service Desk Quality Analyst II: Elevate Customer Support. Be the first to apply!
Related searches
- operations support technician San Antonio, TX
- product support technician San Antonio, TX
- senior technical analyst San Antonio, TX
- systems support technician San Antonio, TX
- user support analyst San Antonio, TX
- technical support specialist San Antonio, TX
- remote support technician San Antonio, TX
- help desk assistant San Antonio, TX
- personal computer support technician San Antonio, TX
- mri tech aide San Antonio, TX