Counter Sales & Service Associate

Job Description

Job Description

Customer Service and Sales Associate – Rochester, MN

Johnstone Supply – The Heartland Group is currently hiring a Customer Service and Sales Associate for our Rochester, MN store. This individual will handle multiple customers and customer requests in a friendly and professional manner while contributing to branch sales, growth, and profitability while also assisting in the warehouse.

At Johnstone Supply - The Heartland Group, we value dependable, humble, and passionately serving employees, while having fun! We are continually growing and believe in providing opportunities for results-oriented individuals willing to successfully do the work.

Education and Experience:

Required:

• High School Diploma or G.E.D and minimum of two years related experience and/or training in the HVAC/R industry; OR equivalent combination of education and experience.

Preferred:

• The above plus 2 years experience as a Sales and Service Associate in the HVAC/R or similar industry.
• Job-Specific Knowledge, Skills & Abilities.
• Ability to provide consistent, professional customer service.
• Ability to multi-task and maintain focus while prioritizing the needs of several customers at once.

Job-Specific Knowledge, Skills & Abilities

• Ability to provide consistent, professional customer service.
• Ability to multi-task and maintain focus while prioritizing the needs of several customers at once.
• Problem-solving skills: listening to, interpreting, and meeting the needs of others; diagnosing and rectifying problems.
• Demonstrated understanding and application of effective sales strategies and techniques.
• Skill in building long term customer relationships.
• Ability to maintain a positive and friendly demeanor.
• General knowledge of HVACR products, concepts and the industry as a whole.
• Skill in proactively communicating (both verbal and written) to establish mutual respect and understanding.
• Math skills, including ability to: add, subtract, multiply, divide; and calculate margins, discounts and percentages.
• Skill in using point-of-sale computer systems to locate information and process transactions.
• Skill in using web-based tools to research product and information.
• Ability to work productively in teams with a wide range of people.
• Ability to work independently with minimal direction.
• Ability to follow written instructions and documented procedures.

Expected Work Behaviors:

• Keeps the company’s best interest in mind when considering or addressing issues.
• Dedication to attending work and work-related functions prepared and on time.
• Maintains a professional personal appearance.

Physical Requirements:

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Physical Demands: While performing the duties of this job, the employee is regularly required to lift, carry, and load up to 75 pounds repeatedly throughout the day; climb and balance on ladders and equipment; walk, stoop, kneel, crouch and crawl; and reach, push, pull and manipulate. The employee is also frequently required to lift in excess of 100 pounds with mechanical assistance or the assistance of coworkers. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus. The ability to speak and hear sufficiently to provide customer service is required.

Store Environment: Medium to large store with shelves and bins, most work is performed with telephone, material handling equipment, computer, fax, printer and in some cases an RF scanner.

This full-time regular position is eligible for benefits including:

Health and wellness benefits

• Medical Plan: We offer medical and prescription drug coverage with a broad network of providers. Plans include coverage for preventive care, doctor visits, hospital stays, and mental health support. Employees that elect to participate in the medical plan are eligible to enroll in a Health Savings Account.
• Dental Plan: Our dental coverage includes preventive care such as cleanings and exams.
• Vision Plan: This coverage provides coverage for routine eye exams, glasses, and contact lenses.

Income protection

• Short-Term Disability (STD): Provides a portion of your income for a limited time if you become temporarily disabled due to a non-work-related injury or illness.
• Long-Term Disability (LTD): Offers partial income replacement for an extended period if you are unable to work due to a more severe and long-lasting disability.
• Life and Accidental Death & Dismemberment (AD&D) Insurance: Provides a financial payout to your beneficiaries in the event of your death or a covered accidental injury. The company provides $50,000 of coverage at no cost to you, with the option to purchase additional coverage.

Financial and retirement benefits

• 401(k) Retirement Savings Plan: You can save for retirement through pre-tax contributions. The company provides a 4% match to help you grow your retirement savings.
• Paid Holidays: We offer paid time off for major holidays throughout the year including New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day and two annual Floating Holidays.
• Paid Time Off (PTO): Employees accrue paid time off, which can be used for vacation, personal time, and sick leave. The accrual rate is based on years of service and employment status. Our PTO policy complies with any leave required by federal, state or local law.

Travel Expense Reimbursement

• Employees are eligible for reimbursement for eligible expenses during authorized travel.

Pay Range: $22-$26/hr.

*This pay range is applicable to all applicants. Placement within the range is at the discretion of the employer and is based on candidate's qualifications, knowledge, and skills.

Posted on ZipRecruiter 9/10/2026

Applicants are continuously accepted