Senior Operations Manager
Virtual Vocations Inc
Owning vendor performance management, the full-time Senior Operations Manager will manage partner relationships, analyze operational data, and operationalize new initiatives in a remote capacity. Key responsibilities Run weekly performance reviews and hold fulfillment vendors accountable to service level agreements (SLAs) Serve as the primary relationship owner for assigned fulfillment vendors, leading business reviews and maintaining strong partnerships Analyze large datasets to identify operational issues and advocate for necessary process improvements Required qualifications 5-8 years of experience in operations, program management, or supply chain with accountability for partner performance Proficiency in SQL and advanced Excel/Sheets for data analysis Experience managing vendor relationships and balancing accountability with relationship-building Exceptional attention to detail and a documented record of follow-through Self-directed and highly organized in a fully remote environment
Vacancy posted 5 days ago
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