Systems Administrator 3

Factory IT Support AnalystThe Factory IT Support Analyst Role provides a unique opportunity to support a multitude of initiatives for site-based manufacturing systems and applications within the Resource Industries Operations & Products Division (RIOP). This role provides on-site factory, application and data support for the Denison, TX facility as part of the Tracked Products group. The primary function of the role is to provide 1st line Factory/Facility systems & infrastructure support while being the liaison between the facility and additional IT groups within the client. Additional opportunities will range from Cybersecurity, Application Development, Data transformation and visualization. It’s a great way to develop skills you can use for future roles while being close to where product is built and learning aspects of the manufacturing and product development areas.Typical Day:Working directly on technical problem identification and resolutionWorking independently or as part of a team on complex infrastructure technology components that may be used by one or more applications or systemsWorking independently or as part of a team on complex projects that may span multiple infrastructure componentsParticipating in integrated testing and acceptance of infrastructure componentsWorking with vendors on the integration of purchased systems and/or infrastructure solutionsWorking with vendors to troubleshoot/upgrade/patch purchased solutions to resolve critical issues and/or remediate security gapsDesigning and implementing processes, or process improvements, to aid in development and supportTechnical Skills Required:Candidate must have a Computer Science or Manufacturing degree, or 2 years IT factory-facing experience1 - 2 years demonstrated experience working in a manufacturing environmentCandidate should have strong communication skills and be able to provide a positive customer support experienceCandidate must demonstrate strong teamworking skills and an ability to forge relationships with key IT organizations and suppliers to achieve success in delivering IT Solutions or resolution to issuesAbility to work independently and manage one’s timeStrong Problem Solving / Troubleshooting skills including a base understanding of PC configurations, images and software installation practices across a variety of devicesMust be able to configure and troubleshoot issues regarding desktops, laptops, tablets, and printers; Must understand Microsoft Office Suite and be able to Install/Configure applicationsWorking knowledge of Microsoft Active Directory managing related organizational structuresAbility to reset passwords, create accounts and manage groupsBasic understanding of networking skills and understand factory firewall topologies and architecturesComfortable being on your feet and working in a manufacturing environment such as wearing appropriate safety equipment and learning how to navigate a manufacturing environment safelyJob requires extensive active movement throughout plant including but not limited to climbing stairs and steps, lifting of devices, and pushing and pulling of equipmentSense of urgency to resolve key outages or production line down situations as well as occasional off-shift support activities when requiredAvailability to work off-shift when needed for systems changes or be on a call rotation to provide support should any systems be down on an evening or weekendsTop Candidates will also have/Nice to haves:1-3 years’ experience with manufacturing applications (such as SAP, PINpoint or Lincoln Checkpoint/Weld Sequencer)1-3 years’ experience with Microsoft Applications (such as SharePoint, Power BI, PowerApps, Power Automate, Excel etc.