Credit & Collections Analyst

Job Description

ProspectBlue is partnering with a growing logistics company in Richmond, VA, to identify a Credit & Collections Analyst to join its finance team on a temporary basis. This is a full-time, 4–6 month contract opportunity for someone with a strong eye for detail, solid analytical skills, and experience supporting credit and collections activities. The ideal candidate will be comfortable working in a fast-paced environment, building relationships with customers, and helping ensure timely payments while maintaining accurate account records.

About the Role

The Credit & Collections Analyst supports the company’s global credit and collections function by helping keep receivables moving. Day to day, you’ll respond to customer inquiries, investigate account and payment issues, research unallocated cash, and handle recurring AR and administrative tasks. You’ll work closely with Finance, Customer Service, Sales, and Operations to resolve issues and support timely collections.

This role is a great fit for someone with strong analytical skills, clear communication, and collections experience in a fast-paced logistics, shipping, or transportation environment.

What You’ll Do

Mailbox and Customer Portal Support

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• Monitor and respond to collections mailbox and customer portal inquiries about invoices, balances, payment status, and account details, escalating complex or sensitive matters as needed
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• Partner with internal teams to resolve invoicing errors, service issues, or documentation gaps that delay payment
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• Track open inquiries and follow up to keep items moving toward resolution
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Cash Application and Reconciliation

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• Research unallocated and unidentified cash using remittance details, bank information, customer records, and ERP data
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• Work with the Cash Application Coordinator and other colleagues to identify payment details and get them applied or resolved
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• Investigate overpayments, short payments, misapplied payments, and account discrepancies; document findings and escalate as needed
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• Support audits by providing documentation and explanations
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Other Collections Activities

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• Complete recurring collections and administrative tasks according to established procedures
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• Support account hold/release and refund processes by gathering information and coordinating with the appropriate approver
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What You Bring

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• 1–3 years of experience in credit and collections, accounts receivable, cash application, customer account support, or a related finance role
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• Bachelor’s degree in Accounting, Finance, Business, or a related field preferred
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• Experience in ocean shipping, NVOCC/liner operations, freight logistics, or transportation preferred
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• Experience with third-party payment portals such as CASS a plus
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• ERP experience required; NetSuite strongly preferred
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• Strong Excel skills and comfort working with customer, payment, and remittance data
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• Ability to manage a queue of requests, prioritize competing tasks, and know when to escalate
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• High accuracy, strong organization, and attention to detail
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• Clear, professional written and verbal communication with customers and internal teams
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• Ability to stay composed in difficult or sensitive conversations
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• Comfortable working independently and as part of a team
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