Technical Sales Support

Technical Sales Support

Lincoln Electric is a high-performance industrial machinery and technology leader who helps customers manufacture and maintain vital equipment and infrastructure. Lincoln Electric's innovative solutions enable higher quality and productivity across a variety of processes including welding, cutting, brazing, machining, process automation, and field repair. The Company leverages proprietary technologies and expertise in materials science, power electronics, automation, and intelligent software to help customers build better and achieve resilience in their operations. Headquartered in Cleveland, Ohio, Lincoln Electric is the essential 'Linc' that keeps the economy running. The Company operates 71 manufacturing and automation facilities across 20 countries and serves customers in over 160 countries.

Location: Gainesville, GA

Job Responsibilities

This position is responsible for inside sales and technical service, working in concert with the Technical Services Manager, and has outside sales responsibility with designated national and OEM accounts not currently covered by the field sales group. This individual also represents Harris on certain CGA committees as assigned. This position is based in Gainesville, GA and reports to the Manager of Specialty Products.

Key Deliverables:

• Increased sales of Harris products through internal customer calls and external representation with OEM customers.
• Increased on-time shipments of product through internal follow-up and completion of ISO documents
• Obtain sales results with assigned customers to meet or exceed annual sales budget
• Make structured sales calls to assigned OEM and National Account customers
• Generate additional sales leads through inside sales efforts
• Compile market information for the spec gas, medical and manifold markets
• Develop customer relationships and distribution channels to support continued growth of specialty products.
• Provide technical support to outside sales and customers on all Harris equipment products
• Train customers on Harris products and capabilities
• Keep Travel & Expense costs at or below annual budget

Key Accountability Metrics:

• Increased sales of specialty and industrial products through the distribution channel.
• Increased sales of specialty and industrial products through the OEM channel.
• Increased customer satisfaction as measured in monthly on-time shipment metrics
• Increased sales in the OEM channel.
• Completion of monthly sales calls confirmed on executive summaries submitted monthly.
• Increased sales through inside sales and technical service duties as reported on monthly sales reports.
• Continuous compilation of market data used to target specific customers and applications for Harris equipment sales.
• New relationships developed with existing customers and new customers as measured by increased orders specific to those accounts.
• Increased support for field sales activities and their interaction with distributors and end-users.
• Increased customer knowledge of Harris products and equipment through distributor training with key accounts.
• Utilization of computer, phone, databases and other tools to complement the day-to-day activities interacting with customers and internal personnel
• Meeting of budget goals for travel and expenses.

Job Requirements:

Education and/or Experience Required:

• 2-4 years' experience in a field related to gas pressure and flow control equipment
• High School diploma
• Working knowledge of ERP as related to inventory, production and customer service
• Working knowledge of Microsoft Word and Excel

Preferred:

• 2-year degree in a science or engineering related field

Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.