Software Customer Success Engineer II - On Demand Production (Hybrid Work Model)

Customer Success Engineer – On Demand Production Location: Houston, TX Model of Work: Hybrid Are you excited by challenges?Do you enjoy working in a fast-paced, dynamic environment?Then now is the time to join Quorum Software, a rapidly growing company and industry leader in oil & gas transformation. Quorum Software is the world's largest provider of digital technology focused solely on business workflows that empower the next evolution of energy. From emerging companies to supermajors, throughout every region of the globe, customers rely on Quorum's proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. Our industry-leading solutions are transforming energy companies across the entire value chain, helping visionary leaders evolve their organizations into modern energy companies. About Production Operations First to the cloud, Quorum’s Production Operations suite is designed to grow and scale with the needs ofcustomers’ Production Allocation business. The product suite is made up of three primary modules: Meter readings,tickets,tank gauges, well tests, etc. are captured daily in the Field Data Capture module. Customers access production data via persona-driven dashboards hosted in the cloud that roll actionable data up to focus operational decisions. Production Operation’s fully integrated SCADA module allows customers to access critical data in real time, anywhere with cloud-based production monitoring and automation. Industry-leading allocation engine allows customers to create flow diagrams of daily and monthly Production Allocations to empower Operations and Accounting. Overview The primary role of the Customer Success Engineer (CSE) position is to build relationships with new and existing customers by project managing the ironboarding to the product, providing best practices, technical and customer support, and user training on the application. Quorum has built its reputation in theindustryoffering an exceptional level of support to customers. An ideal candidate is technically savvy with excellent communication skills, project management experience, and knowledge of the upstream oil and gas industry. The CSEisresponsible forclient consulting, new customer implementation, projectmanagementtechnical troubleshooting, and new user training. Responsibilities Customer Support & Retention :Technical & Customer Support troubleshooting issues over the phone. Traininginnewfieldand administrative users and consulting best practices. Graduating newcustomersfrom onboarding to company advocates (partners) who provideadditionalvalue through referrals and joint initiatives. Customer Implementation & Retention: Follows and contributes to processes and procedures in place to implement new customers. Product Development and Quality Assurance: Provide feedback to product & development group of customer requests for feature and product development. Participate in Quality Assurance testing for new application releases and data import projects. Administration: Tracking time,maintainingdocumented relationships, andidentifiedrisks in thecompanyCRM application. Decision Making: Prioritizing support and development tasks andallocatingtime. Performing actions necessary toretaincustomers. Configuration of Application Interaction: Interacting withProduction Ops Team members, Outsourced Development Teams, and Customers Problem Solving: Customer issues related to the product Supervisory and Management Duties: Manages all resources related to the successful maintenance and development of the business And other duties as assigned Requirements 4-yeardegree from an accredited university 3+ years of oil and gas industry experience with a detailed understanding of production allocation principles including measurement and controls Experience working with software products in a support, development, testing, or implementation capacity Advanced Excel skills (ability to work with VLOOKUP, INDEX, MATCH, IF functions) Excellent Interpersonal Skills -able to develop productive relationships with colleagues, customers, and associates Problem solving, ability to communicate with the highest level in customer organizations Strong written and oral communication skills Strong time management and organizational skills with an attention to detail and ability to handle multiple priorities effectively Logical Thinker Energetic Customer Service Oriented - Responds promptly to customer needs and solicitsfeedback to improve service and offerings Demonstrates maturity and seasoned judgment Preferred Skills 2-3years'experience inCustomer Service and Application Support. Basic database (SQL) working knowledge. Additional Details Background Check: The successful candidate will need to successfully complete the following clearances: Criminal History Check, Education Verification, Employment Verification, Driver’s License Verification and passport/ID validation. Visa Sponsorship: Employment eligibility to work with Quorum Software in the United States is required as the company will not pursue visa sponsorship for this position. The successful candidate will be required to ensure they maintain and renew any visas or permits that grant employment eligibility where applicable. About Quorum Software Quorum Software connects people and information across the energy value chain. Twenty years ago, we built the first software for gas plant accountants. Pipeline operators came next, followed by land administrators, pumpers, and planners. Since 1998, Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision for the future connects the global energy ecosystem through cloud-first software, data standards, and integration. The trusted source of decision-ready data for 1,800+ companies, Quorum Software makes the essential connections that let us work better together in the connected energy workplace. For more information, visit quorumsoftware.com. Quorum Diversity Statement At Quorum, we are committed to fostering, cultivating, and preserving a culture of belonging. We want to be the place where a diverse pool of talented people join us, stay with us and do their best work. With a diverse team of employees, we grow and learn better together. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and our achievements. We are fully focused on equity and equality and believe deeply in diversity of race, gender, sexual orientation, age, religion, ethnicity, national origin, ability, neurodiversity and all the other characteristics that make us unique. Quorum Business Solutions and Quorum Software are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a member of the Human Resources Department Our company uses E-Verify to confirm the employment and eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit #J-18808-Ljbffr Quorum Software