Assistant Loan Servicing Manager United States - Remote

We are changing FINANCE to finance CHANGE! At Climate First Bank, we’re redefining what banking can be. As a Florida Benefit Corporation and FDIC‑insured commercial bank, we offer a full suite of personal and business services—including solar, residential, commercial, ESOP Banking, Structured Finance and SBA loans—all designed to power a better future. We’re proud to be a Certified B Corporation, a member of 1% for the Planet, and part of the Global Alliance for Banking on Values (GABV), reflecting our deep commitment to sustainability, transparency, and ethical banking. With branches in St. Petersburg, Winter Park, Mount Dora, and a growing digital presence, we’re proving that banking can be a force for good. We don’t just support environmental and social causes—we’re built on them. Under our Holding Company, Climate First Bancorp, we are also powered by OneEthos. OneEthos operates at the intersection of fintech and traditional banking to expand access to inclusive, values‑driven financial services. Regulated by the Federal Reserve Bank, it equips Community Banks, Credit Unions, CDFIs, and Green Banks with ethical lending tools—especially in climate finance and solar lending. Assistant Loan Servicing Manager We’re seeking a driven, mission‑aligned individual ready to make an impact. This role supports the management of the Bank’s loan servicing function within the Loan Operations team, overseeing day‑to‑day servicing of commercial and consumer loan portfolios. With a strong focus on operational excellence and regulatory compliance, you’ll help deliver a high‑quality servicing experience while championing process improvement and scalability initiatives. You’ll also act as a key liaison between Loan Operations leadership and servicing staff. Job Responsibilities Support day‑to‑day loan servicing activities; ensure timely and accurate processing; monitor workflows and deadlines. Serve as an escalation point for complex issues; monitor loan maturities, delinquencies, and exceptions; ensure timely resolution. Oversee escrow administration; ensure proper tracking of collateral and insurance. Oversee quality control processes; perform periodic reviews of work; ensure compliance with regulations and policies. Maintain strong internal controls; review servicing metrics and KPIs; provide training and coaching to team members. Assist with onboarding and performance feedback; support workload distribution and cross‑training. Support high‑priority inquiries from customers and internal partners; partner with internal departments. Identify trends and improvement opportunities; drive efficiency and process enhancements; support system upgrades and new initiatives. Adopt a commitment to environmental, social, economic, and racial justice; stay informed of applicable regulatory requirements and complete mandatory compliance and IT training. Pursue and demonstrate an understanding of Bank policies, procedures, and regulations; question suspicious activity and collaborate with relevant departments to prevent fraud. Required Qualifications High school diploma required; Bachelor’s degree preferred. 4‑7 years of loan servicing experience; commercial loan experience required. Prior leadership experience preferred. Preferred Skills & Traits Entrepreneurial self‑starter; takes charge of work product and delivers measurable results. Strong organization and efficiency; manages time effectively under pressure. Master communicator; communicates confidently, precisely, and professionally. Banking & fintech acumen; deep understanding of loan operations and regulatory requirements. Tech‑forward and analytical thinking; quick to learn new tools and leverage technology. Team player; lifts others up, shares ideas, and contributes to the big picture. Work Environment Remote role within the United States; Eastern Standard Hours. Occasional U.S. travel for company events or leadership sessions. Tobacco‑Free employer; all employees must affirm to be non‑smokers or confirm cessation within 90 days. Requirements: sustained standing, sitting, frequent communication, PC use, typing, and lifting up to 20 lbs. We do not offer visa sponsorship and require valid U.S. work authorization. Benefits & Compensation Compensation includes base salary plus potential annual bonus, incentives, and equity. Actual compensation is based on industry salary ranges, internal salary structures, experience, skills and other job‑related factors. Health coverage: 100% employer‑paid for employees; employer contribution for dependents. Health Savings Account (HSA). Financial wellness & wealth building: 401(k) with 6% employer match—no vesting period. Employee Stock Options. 0% financing for employee solar loans. Employee‑only mortgage product with exclusive interest rates and terms. 0% financing for eligible electric vehicles. Referral incentives. Generous paid time off: 2‑4 weeks of vacation based on officer level plus additional tenure‑based time. 64 hours of paid sick time for all full‑time employees. Protection & peace of mind: Company‑paid life insurance. Short‑ and long‑term disability insurance. Voluntary life, accident & critical illness coverage. Employee Assistance Program (EAP) with free counseling, legal, and financial services. Equal Opportunity Statement At Climate First Bank we truly believe that our people are our strength and the diverse talents they bring to our workforce are directly linked to our success. Diversity and inclusion are at the core of our values and mission. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs. Equal Opportunity Employer/Disability/Veterans. E‑Verify Statement: This employer participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S. If E‑Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact the Department of Homeland Security or Social Security Administration so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E‑Verify once you have accepted a job offer and completed the Form I‑9. #J-18808-Ljbffr