Front Desk Patient Representative

ABOUT THE STEADMAN CLINIC

Join The Steadman Clinic Team and embark on a rewarding career where you can make a life-changing, and often life-saving, impact on the lives of professional athletes and community members alike. Here, you won't just be part of a world-renowned orthopedic team; you’ll play a vital role in delivering exceptional, patient-centered care that transforms lives. You'll also be surrounded by the stunning mountain communities that are home to our clinics, allowing you to enjoy a unique lifestyle that balances professional growth with outdoor adventure and the rewarding experience of making a positive difference in people's lives. This is more than a job; it’s an opportunity to blend your professional passion with an extraordinary lifestyle in the heart of the Rockies. Come be part of something truly special!

POSITION DETAILS

Job Title: Patient Representative

Status: Full-time, year-round; Benefits Eligible

Classification: Non-Exempt - Hourly

Location: Vail, CO - this is an on-site position primarily based at our Vail location and may require travel to other clinic locations.

Schedule: Monday - Friday; shift dependent on business needs

Pay Range: The entry pay for this position is $22.00/hour and is dependent on experience. Entry pay will increase from this base rate based on health care or applicable customer service experience.

POSITION OVERVIEW

The Front Desk Patient Representative is responsible for greeting patients kindly, all administrative processing of every patient, and maintaining a clean and welcoming waiting room. This position requires an excellent communicator who is comfortable with interacting with individuals representing all professional levels. This position will also generate and manage correspondences as directed. Performs front desk duties for the clinic: answers phones, directs calls to appropriate department, greet patients in a friendly & helpful manner, assists patients with questions and/or concerns and determines whether unscheduled visitors should be given access to specific individuals. The Patient Representative is an entry/lower to mid-range roles, where an employee operates with oversight, though potentially limited, especially on advanced tasks with high impact on patient care. We have advancement and growth opportunities,

CORE RESPONSIBILITIES

• Number of hours scheduled, week over week, are dependent on business needs; you will have an opportunity to work overtime as needed, and you may be asked to clock out early (or clock in later) if not needed based on business volume.
• Your scheduled location may vary depending upon business needs. If required to work at a location alternative to your “home base” you may be eligible for mileage reimbursement per company policy.
• Basic assistance helping to train new employees for the department, as expertise is gained.
• Checking patients in and out: ensure registrations and required forms are complete and updated, insurance cards & drivers licenses are current and scanned, and schedule follow- up appointments if required.
• Process payments to the clinic: input patient charges on a continual basis, collect and record payments and payment information, balance cash drawer and prepare and reconcile daily deposit funds; use correct procedure to document and report any discrepancies. Settling daily balances and saving in the company drive under batches.
• Collect on past due balances, copays, and private pay accounts, start payment plans if necessary.
• Obtain, secure and ensure sufficient cash denomination to provide change; responsible for safekeeping of all change funds and revenue collected during the day.
• Depositing monies at the bank at least once a week (as required by specific location needs).
• Check all clinic schedule(s) the day prior and make detailed notes as to who needs paperwork, updates, and which patients have a balance or copay to collect.
• On a daily basis, manages all correspondence for the clinic: distribute if any incoming mail, facsimiles, interoffice mail and special deliveries. Checking and returning all messages, replying to emails.
• Maintains overall organization and physical image of the waiting room through the day, ensures refreshments for patients are stocked and available.
• Making sure that all business cards are stocked in patient rooms& front desk.
• Assists manager with training new staff members in the role including but not limited to shadowing, answering questions, assisting with patient conversations, checking for understanding/errors.
• Travel to cover other team members shifts at different locations will be occasionally required with mileage reimbursed.
• Demonstrates knowledge and understanding of patient privacy rights.
• Maintains confidentiality of all medical, financial, or other sensitive materials and information in printed, electronic, or verbal form which may jeopardize the privacy of patients.
• Accesses and uses the minimum necessary patient identifiable information to perform job responsibilities and duties and only for authorized purposes.
• Maintain personal commitment to the Steadman clinic mission and values.
• Follow policies as established in the Employee Handbook.
• Attend staff meetings and other required meetings.
• Performs other duties as assigned by supervisor, this includes covering other front desks.

Requirements

MINIMUM QUALIFICATIONS

• High school diploma or GED and one year of patient representative experience required.
• Knowledge of medical insurance billing preferred.
• Ability to fluently speak and understand English.
• Pleasant, courteous telephone manner required and ability to handle irritated patients, in person or on the phone.
• Able to work in a fast-paced environment and handle a variety of tasks simultaneously; ability to work with frequent interruptions.
• Excellent organization, communication (both written and verbal), and interpersonal skills required.
• Must be able to handle sensitive and confidential information appropriately and represent The Steadman Clinic in a mature, professional manner always.
• Must be energetic, quality driven and have proven ability to be productive member of a cohesive team of peers dedicated to providing optimum patient care.
• Must maintain a professional attitude towards patients and an excellent and collegial working relationship with other Steadman Clinic, Steadman Philippon Research Institute and hospital personnel.

EMPLOYEE BENEFITS

We support our employees and their families with a robust, comprehensive benefits package to ensure life in the mountains doesn’t come with compromise. Come work with us to enhance your career and thrive in our mountain communities. Benefits eligible employees receive the following:

• Health, Dental and Vision Insurance with generous premium subsidies for you and your family.
• 401(k) Retirement with a Safe Harbor contribution amount equal to 4% of eligible compensation and discretionary profit-sharing contribution.
• Paid Holidays, PTO & STO! Staff receive 9 paid holidays annually. Employees can also earn up to 155 hours of PTO within their first year. In addition, employees accrue sick time of 1 hour per 30 hours worked, up to 48 hours / year.
• Leave Benefits: The Steadman Clinic covers the cost of paid family medical leave in Colorado, basic life and AD&D, short- and long-term disability.
• Discretionary Bonus Program and Wellness Benefit.
• Employee Assistance Program with confidential support from licensed professionals.
• Referral Program Incentive.

HOW TO APPLY: Applications will be accepted and reviewed on a rolling basis for 30 days from the date of posting. If the position remains vacant after this period, applications will continue to be accepted until the role is filled. Once the position is filled, the job posting will be removed. To apply, please submit your online application through the “Apply” link on this page. Applicants should include a resume and a brief cover letter.

We are an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.