Technical Support Specialist

IT Service Desk Analyst (1st Line Support)

We are hiring an IT Service Desk Analyst to join our client's Global Service Desk team on a contract basis. This is a fantastic opportunity to support internal employees across global regions while enhancing your IT skills in a dynamic and fast-paced environment. You'll provide first-line voice and chat support, basic troubleshooting, and ensure exceptional client care while partnering with global teams to deliver best-in-class service.

Provide first-line support for internal employees via phone and chat channels.

Troubleshoot basic MS applications and proprietary systems.

Handle up to 2 simultaneous chat support requests, ensuring high-quality service.

Log, categorize, and document tickets accurately for escalation when necessary.

Collaborate with regional and global partners to resolve issues effectively.

Consistently meet service desk performance targets and client care metrics.

Participate in training and leverage peer/SME support to expand technical knowledge.

1–3 years of experience in IT Service Desk, Help Desk, or similar support role.

Excellent client care and customer service skills with strong written/verbal communication.

Strong organizational skills and ability to prioritize tasks in a fast-paced environment.

Proven ability to multitask, managing multiple chats/calls simultaneously.

Experience with:

• Hardware: Windows 10/11
• Software: MS Office Suite, Office 365, SharePoint, Skype
• Network Tools: Citrix, VPN, Cisco AnyConnect
• ITSM tools: Remedy (preferred, not required)

Hourly Rate: $18 - 20 per hour This reflects base compensation and may vary based on candidate qualifications.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.

At Collabera, we don't just offer jobs—we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact.