Scrum Master

Scrum Master

Visa status: U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. Tax Terms: W2, 1099 Corp-Corp or 3rd Parties: Yes

Irvine - CA USA

Lead Administrator Qualification: Bachelor's in engineering or equivalent

Responsibility:

Project Planning & Setup:

• Plan for hardware and the software requirements and submit it to supervisor for review.
• Assist customer in identifying hardware/software requirements.
• Set up system for evaluation during requirements stage (depending on the type of project: implementation/ support/ transformation).
• Conduct discussions with different stakeholders to finalize test objectives.
• Verify system build, test environment and iteration test plan.

Requirements Understanding and Analysis:

• Analyze and validate the system and infrastructure requirements.
• Determine the infrastructure required for application deployment.
• Conduct sizing based on the inputs during requirement gathering (hardware configuration).
• Identify any prerequisites and dependencies for application.
• Prepare a master list for installation.
• Map all functional requirements to technical requirement.
• Prepare high level infrastructure requirement.
• For support projects, understand the customer landscape.
• Evaluate if Cognizant has sufficient capabilities to support the project.
• Evaluate customer demographics and prepare analysis reports.

Design & Implementation:

• Define technical solution by understanding various functional and non functional requirements.
• Create system architecture (scalability, availability).
• Explore and evaluate multiple design options.
• Share design and obtain buy in from various stakeholders.
• Develop the design for disaster recovery plan.
• Validate the application design.
• Design, develop and finalize the security strategy.
• Perform a data management strategy (such as when customer wants to go for archiving).
• Develop deployment plan (production, quality).
• Initiate the build for development after the design is finalized.
• Define any deployment required as prebuild system.
• Plan for system maintenance strategy like monitoring, configure clean up activities.
• Define standard operating guidelines.
• Define the roles from a security perspective.
• Adopt best practices.
• Build system for QA.
• Build application environment for testing.
• Create roles as per specification and ensure alignment to SOX requirements.

Testing Management:

• Review test results and provide technical inputs from a system administration perspective.
• Transition roles from development to QA environment.
• Make any role corrections if required.
• Follow up with development team for rework on code defects and close the same.

Project Closure Activities:

• Conduct activities related to system administration during configuration which are requested by clients.
• Create build for production system.
• Liaise with technical lead (development) and deploy system architecture in production system.
• Develop SOPs.
• Post final acceptance, create all documentation.
• Participate in handover to AVM team.
• Provide support for agreed number of overlap days.
• Provide any support required on defects identified.
• Develop SOPs for security procedures.
• Maintain all audit related requirements.

Ongoing System Administration:

• Define KPIs/SLAs.
• Define alert systems and guide team to implement them.
• Create back up and recovery plans.
• Monitor adherence of system maintenance activities and resolve escalations.
• Conduct RCA of issues.
• Develop report on service level availability of the system and capacity utilization.
• Monitor security audit log and take necessary actions.
• Manage identity management experience.
• Conduct security risk assessment.
• Ensure business continuity is maintained.
• Seek feedback on security experience and take actions to ensure compliance is maintained.
• Optimize system performance.
• Proactively analyze and resolve performance bottlenecks.
• Identify end use/applications performance problems and determine optimal performance settings.
• Support relevant teams in resolution of application performance problems.

Sales Support:

• Provide support in presales activities by providing inputs during proposal development from a system perspective.
• Provide inputs for estimation of sizing, infrastructure cost etc.
• Collaborate with Business Analysts to create RFP responses.
• Participate in seminars /conferences.

People Management:

• Provide assistance in selection of representative employee groups for training.
• Conduct training with the help of academy.
• Mentor team members in project teams with respect to technical skills on projects.
• Conduct technical, face to face interviews with candidates and support recruitment process.
• Coordinate with the supervisor in understanding how administrators can better contribute to the project, seek feedback and address concerns.
• Provide inputs during performance appraisal of administrators.

Must Have Skills:

• Scrum Master