Export Coordinator

Title: Export Coordinator
Location: Neenah, WI, 54956
Duration: 06 Months

Description: Accountabilities:
• Provide exceptional customer service and problem resolution to order inquiries and various questions or issues.
• Utilize SAP and SED to complete and maintain accurate order and material information obtained from Procurement, vendors and other sources.
• Ensure all required export documents are complete and accurate, as well as, correctly and timely transmitted to appropriate parties.
• Work effectively with customers, vendors, warehouse team and carriers to complete and schedule shipments according to delivery date requirements.

Skills:
• Proficient in Windows, Word, Excel and SharePoint
• Strong interpersonal and communications skills in both verbal and written format
• Demonstrated problem solving capabilities
• Ability to work accurately and independently in fast paced environment while meeting established metrics
o 100% daily shipping deadlines
o Initial customer response within 24 hours
o One or less customer service related claim/month
• Previous success as customer service, logistics or procurement operations associates are typically good candidates

Specific Responsibilities Include:
• Standard/Non-Standard Picks (all applicable countries)
• Freight Quoting
• Shipment Consolidation/Close/Completion
• Tentative Pricing
• Capability and adaptability to assume complete export responsibilities to enable seamless coverage by providing flow-to-the-work and back-up support
o KTW to KTE Shipments
o Sales Order Entry (all countries)
o Support of Quoting and Alternative Sourcing
o Customer Initiated Claims and Repairs Research/Resolution
o Other export related activities as requested.