Client Success Manager (Dallas, Texas)

Job Summary:The Client Success Manager at Nexxen owns two core functions: managed service campaign management and programmatic PMP deal execution. As the primary point of contact for a portfolio of advertiser relationships, you'll drive satisfaction, retention, and growth through expert campaign management, strategic consulting, and deep technical fluency across Nexxen's full product suite, including our SSP, DMP, and deal infrastructure.This role goes beyond day-to-day execution. You'll think strategically across your book of business, consult on new solutions, participate in the RFP process, and generate upsell revenue through best-in-class reporting and measurable results. You’ll be partnering closely with Strategic Sales, Ad Operations, and Supply teams to ensure every campaign and deal is set up for success from kick-off through optimization.As a Client Success Manager, you will drive:Client relationship & account ownershipServe as the primary post-sale contact for a portfolio of managed service and programmatic advertiser accounts, building deep, trust-based relationships that drive retention and growthDiagnose client needs and develop tailored strategies that generate measurable results and incremental revenue for NexxenOnboard new clients through platform demos, training sessions, and ongoing education on Nexxen's offerings and deal capabilitiesSupport quarterly regional growth goals through proactive upsell and cross-sell activity grounded in data and performance insightsCampaign & deal managementOwn end-to-end campaign delivery across managed service and PMP channels; including setup, launch, pacing, optimization, and performance reporting against KPIsManage the full PMP deal lifecycle: deal setup, targeting configuration, implementation best practices, QA, and ongoing troubleshootingExecute multi-channel programmatic campaigns across CTV, online video, and display with a focus on precision and performanceSupport audience activation and targeting strategies through Nexxen's Data Management Platform (DMP)Maintain accurate campaign records and account documentation in Salesforce and internal systemsStrategy, insights & product expertiseAct as a trusted advisor on Nexxen's DSP/SSP offerings — translating complexity into clear, actionable guidance for clientsLeverage performance data, market trends, and Nexxen's full product suite to develop proactive campaign recommendations and identify upsell opportunitiesCollaborate cross-functionally to troubleshoot campaign and deal performance, surfacing creative solutions that meet evolving client needsJob Requirements:2+ years in a client-facing account management or operations role within a DSP, SSP, media agency, or publisherProven track record managing programmatic campaigns across CTV, online video, and/or displayExperience with PMP deal management, SSP platforms, and programmatic deal troubleshootingStrong analytical mindset with the ability to translate data into actionable narrativesExcellent communication skills, able to explain technical concepts clearly to both clients and internal teamsHighly organized with proven ability to manage competing priorities in a fast-paced environmentProficiency in Excel (pivot tables, large datasets) and PowerPointFamiliarity with Salesforce, ad servers, brand safety, and verification platforms#LI-KH1#LI-HybridFor information about how we handle your personal information please view our Applicant and Candidate Privacy NoticeImportant Notice from Nexxen: Your Safety MattersAt Nexxen, we care about the well-being of our current and future employees. We are aware of the growing number of online scams and fraudulent job postings, and we urge all job seekers to remain vigilant. Please be advised that Nexxen will never request payment (whether in cash, cryptocurrency, or any other form) as a condition of employment, offer positions that require you to invest in vague or dubious financial schemes, or promote roles that resemble get-rich-quick opportunities. If you receive a suspicious message claiming to be from Nexxen or encounter a questionable job posting associated with our name, please contact us at View email address on click.appcast.io to verify its legitimacy. Your trust is important to us. Stay safe and informed.Nexxen Fraud Alert and Notice: Protect Yourself from Impersonation and Fraudulent ActivityLocationDallas, TXEmployment TypeFull timeDepartmentClient Success