Customer Svc Associate 2- Contact Center

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Job Title:

Agency:

Department of Driver Services

Job Requisition ID:

Shift:

Compensation Details:

Job Description:

Under general supervision the Customer Service Associate 2 receives and handles a high volume of calls ranging from general information to inquiries about suspended / revoked driver licenses and provides accurate information regarding how to reinstate a license. This position provides accurate and timely information to the general public other agencies courts or businesses and ensures privacy is maintained. The Customer Service Associate 2 accurately enters driver record information to determine eligibility and obtains and records pertinent data for the driver record; provides accurate and specific information to drivers regarding any law policy or procedure impacting the driver record; and provides high levels of customer service while handling difficult situations. The Customer Service Associate 2 answers and directs calls in order to respond to questions and provide assistance to all callers; uses available guidelines and maintains an accurate file of memos procedures and materials.

This position is located in Conyers Georgia

Minimum Qualifications:

High School diploma or GED AND One (1) year of full-time work experience providing customer support or technical assistance within the last three (3) years

Preferred Qualifications: Preferences will be given to those applicants who in addition to meeting the minimum qualifications also possess one or more of the following:

One (1) year of experience handling or processing drivers license transactions with proficiency emphasis on suspensions and reinstatements

Two (2) years of high-volume call center experience

Three (3) years of customer service experience

Preference will be given to bilingual applicants

A pre-employment background check is required for the selected candidate.

Conditions of Employment: A valid Georgia drivers license is required and must be maintained while employed in this position. Non-Georgia residents must have a recognized equivalent license.

Total Compensation: Combines direct compensation with the value of the States benefits and work-life options. Total Compensation establishes a win-win partnership that is important to the quality and success of the State programs and services. Most importantly State employees enjoy the satisfaction that comes with being part of a team that keeps Georgia progressive prosperous and a place we are all proud to call home.

Many of the following benefits are available to eligible fulltime employees on the first day of their employment:

Competitive Compensation

Performance Recognition

Retirement and Pension Benefits

Flexible Benefits Healthcare Benefits

Paid Holidays and Time Off

Employee Assistance Program (EAP)

Employee Discount Program

Opportunities for Career Development and Advancement

Flexible work and Telework schedules (available for select jobs)

Engaging and Diverse Work Environments

For more information on benefits please visit

Eligible applicants may apply on

Please Read:

• Due to the high volume of applications we are unable to provide individual status updates by phone or email.
• All qualified applicants will be considered; however not all will be selected for an interview.
• Candidates chosen to move forward will be contacted directly by the hiring agency.
• Applicants who are not selected will receive notification.
• Please note that this posting may close at any time before the listed closing date once a suitable applicant pool has been identified.
• Be sure to complete the entire application. An attached résumé does not replace a fully completed work experience section.
• All candidates are subject to background to include (motor vehicle credit and criminal history checks).

NOTE: Information in this announcement is subject to change.

VACANCY OPEN TO: ALL QUALIFIED APPLICANTS

Minimum Qualifications:

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race color national origin sex religion age disability or other protected categories in employment or the provision of services.
Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.

Required Experience:

IC