Client / Customer Care Rep

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Client Care Representative
Client Care Representative

Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers.

We are committed to our institution’s values of Integrity , Collaboration, Innovation, Service Excellence, Respect, Accountability, and Leadership, all of which are needed to continue our mission of empowering generations for financial success.

By joining our team, you can expect opportunities to enhance personal accomplishments and professional growth.

Responds to telephone calls, emails, and Contact US posts from customers/non customers by answering their questions about banking solutions in a timely and efficient manner

Answers multi-line phones with a smile and courteous voice

Provides a high level of responsiveness to customer inquiries in regards to their accounts

processes verifications of deposits

Stays abreast of processes and procedures related to electronic banking solutions and assists customers with concerns related to those products

Assists customers with Online Banking Enrollment and resets password

Assists customers with account maintenance to include address, telephone, and email addresses

Assists customers with installing Mobile CTB App and processes mobile deposit capture enrollment requests

Distributes Online Commercial Account applications

increases Debit card limit increases and International travel requests

Closes accounts with zero balance

Performs Opts In and Opt Out of Overdraft Privilege on customers’ accounts

Prepares correspondence, documents, and reports

Maintains and handles all confidential matters and information

Adheres to all policies, procedures, expectations, laws, and regulations

Delivers excellent quality customer service consistently and adheres to department response turn around standards

Leads initiatives, adds value, supports the Bank’s vision, mission, core values, business principles, goals, and objectives

Participates in Bank community related events and activities

Demonstrates consistent professional appearance, behavior, image, ethics, integrity, and represents the CTB Brand

Minimum one year of call center experience in a banking environment a plus

Good presentation, interpersonal relationship building, and organizational skills are essential

Proficient in using advanced Microsoft Office (Excel, Word, PowerPoint, etc.); Ability to facilitate effective meetings and training sessions

Excellent analytical, technical, problem resolution, project management, critical thinking, research and negotiation skills

Excellent quality customer service and telephone skills with the ability to establish good business relationships.

Must be able to maintain positive composure and consistently demonstrate professional appearance, demeanor, image, and represents the CTB Brand

Ability to produce accurate and organized work with minimum supervision

Ability to effectively handle and maintain confidential matters and information

Must be a self-starter who is self-motivated with the ability to produce quality results, meet all established goals, objectives, and expectations; ability to comply with all bank policies, procedures, regulations, and laws

detailed-oriented with excellent time management and planning skills

Must be a team player, flexible, resourceful, and energetic with a competitive and winning spirt

Citizens Trust Bank is committed to investing in our employees, cultivating a rewarding professional team and results-oriented work environment that is based on respect, accountability, and high-quality performance. We offer competitive compensation and a comprehensive employee benefits package for our Full-time employees. Medical, Dental, Vision and Prescription

401(k) Retirement Plan

Life Insurance

Short&/Long Term Disability

Flexible Spending Account

Paid Time Off, Vacation and Holiday Pay

Tuition Reimbursement

Employer Assisted Housing Program

Employee Assistant Referral Services (EAP)

Legal Shield Program

Training & Development Programs and much more!

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