Veterinary Receptionist

Veterinary Receptionist

When you join The Village Vets Decatur-Ponce, you become part of a deeply trusted Small Animal practice committed to comprehensive care and community health. Our 4.5-star Google rating is a testament to the dedication our teammates put into every patient and client interaction, fostering relationships built on trust and excellent medicine. This is a practice where medical quality and compassionate service walk hand-in-hand. We are looking for experienced veterinary professionals ready to share their expertise and take the next step in their career journey here in Decatur, Georgia. We believe that dedicated veterinary professionals must be supported to truly do their best work. As a teammate here, you benefit from a commitment to structured learning and stability, ensuring you have the resources needed to succeed daily. We actively support career progression, offering programs for individuals seeking to become credentialed veterinary technicians or move into mentorship and leadership roles. Your professional growth is central to our mission, and we encourage you to define and achieve ambitious career goals within our network. Our commitment to high-quality Small Animal medicine means providing veterinarians and technicians with the tools they need to offer advanced diagnostic and treatment protocols. Because we are focused purely on the medical aspect of care, you will have the opportunity to immerse yourself in challenging cases while maintaining a collaborative environment. Furthermore, our network provides immediate access to internal specialty consultations and resources, guaranteeing that even complex patients receive the highest level of comprehensive care available. Located just minutes from Atlanta, Decatur offers the best of Georgia living—a welcoming, walkable community atmosphere combined with easy access to major metropolitan amenities. Decatur Square is the heart of the area, known for its eclectic dining scene, independent shops, and highly-rated public spaces. Whether you enjoy exploring historic architecture, sampling diverse cuisines, or seeking the vibrancy of a community that values its local businesses, Decatur, GA is a dynamic and supportive place to build your personal and professional life.

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e-mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Responsibilities and Benefits

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love. Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact View email address on click.appcast.io with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.